Shop Manager

SHOP MANAGER

$40,000-$60,000 annual salary / Benefits + PTO / Full-time / Supervisory role

Company Overview

White Rhino exists to provide memorable in-store experiences for customers. We are local coffee shops in many locations, and we value excellence, wisdom, follow-through, accountability, generosity, family first, and fun. We strive to provide a friendly, warm place where anyone can belong; high-quality sustainably grown craft coffee and ingredients; and a craft food menu that always leaves the customer wanting more.

Job Summary:

Shop Managers oversee all in-store operations. Managers are responsible to oversee and be able to perform Shift Lead responsibilities, Barista responsibilities, and be able to lead all staff confidently and effectively. Managers should exemplify the core values of White Rhino. 

Daily Tasks and Projects:

• Execute WRC marketing initiatives and lead LSM strategies as an integral part of the local community


• Execute sales strategies and initiatives in line with KPI metrics


• Fulfill orders in a timely manner and maintain an accurate inventory process


• Enforce company standards, processes, and procedures


• Conduct the interviewing, hiring and promotions process along with full training for all shop employees


• Maintain employee availability and proper scheduling to align with targeted labor goals


• Handle conflict resolution effectively with customers and staff


• Quality control on all products, processes, and customer service


• Communicate important information to leadership and staff within a timely manner

Job Qualifications:

• Must have the ability to work minimum 40 hours per week at assigned shop or in shop’s market


• Must participate in at least one management meeting per week along with leading Shift Lead and all-staff meetings monthly


• Excellent customer service skills, punctuality, and attention to detail


• Strong communication skills, both written and verbal


• Must have reliable transportation

Required Education, Certification, or Experience:

• Restaurant or coffee shop experience 


• Previous experience in leading a team


• Texas Food Manager Certification (within 30 days)

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Compensation and Benefits:

• $40,000-$60,000 annual salary, based on experience

• Quarterly bonus based on company and individual performance 


• 100% employee-only medical coverage (on base plan) including virtual urgent care and mental health support


• Supplemental insurance benefits available (dental, vision, voluntary life and AD&D)


• One $50,000 Basic Life & AD&D insurance policy for the employee at no cost to the employee


• 80 hours of paid time off increasing with tenure