Shop Manager

JOB TITLE: SHOP MANAGER
About This Job:
Q-Sourcing Limited trading as Q-Sourcing Servtec is a
manpower management solutions firm operating in the East African Region in the
countries of Uganda, Kenya, Tanzania, Rwanda, and South Sudan.
On behalf of our client, we are looking for a
competent, skilled, and experienced Shop Manager to work in Nairobi, Kenya.

JOB SUMMARY

Responsible for managing all stores operations
including the store team in order to achieve financial and branding objectives.
Consistent with the short and long term interests of the company, its employees
and its customers, and ensuring the highest level of customer service possible.

DUTIES
AND RESPONSIBILITIES.

Operations

·         Responsible for managing the shops in
the Terminal within an operation consistent with the short and long term
interests of the company, its employees and its customers, and ensuring the
highest level of customer service possible

·         Ensure that daily sales are being
tracked by the Shift Leader's and Sales Associates. Analyze if any issue in the
Terminal/Shop might be affecting the daily sales, and take corrective actions
if needed

·         Review Sales of last week/month by
shop, category and brand, compared to the previous month, year and budget.
Analyze if any issue in the Terminal/Shop might be affecting the weekly sales,
and take corrective actions if needed

·         Review that all Company Policies have
been communicated to the staff, and that the Shift Leaders have been trained to
apply them in the Terminal/Shop

·         Organize and lead the Weekly Meeting
with all the Shift Supervisors, including all the relevant events of the week
(sales, promotions categories brands, HR, etc)

·         Review the weekly list of
replenishment and coordinate with the Stock Manager actions to minimize the
risk of 005 and expired items situations

·         Coordinate with marketing the
implementation of all the POS materials

·         Review the Store's progress on a
monthly basis with the Airport General Manager.

·         Identify any replenishment issues with
the operation product Manager and take the necessary action to correct them

·         Ensure that the store is in compliance
with all Airport state and Federal employment laws

·         Review the Cycle Counting plan, and
ensure that the staff and the area to be counted are ready for the Cycle
Counting

·         Review the Full Inventory plan defined
by the ARM, and ensure that the staff and the areas to be counted are ready for
the Counting

People

·         Accountable for identifying and
ensuring proper training for staff is being implemented in conjunction with HR

·         Together with HR, hire people who are
passionate about our products and philosophy and maintain employee attitude and
morale by recognizing outstanding performance and service and by motivating and
developing staff

Finance

·         Accountable for ensuring the
achievements of sales stock and targets.

·         Ensure that goals will be met through
appropriate planning and organization of staff, inventory, and expenses and
making staff aware of sales goals

Customer

·         Promote the company’s brand inside
shops and ensure that a high standard of customer service is implemented

·         Compile all customer complaints and
suggestions and take action or escalate to the relevant department

QUALIFICATIONS

·         Retail Experience with at least 5 years at management level/Supervisory
level.

·         Strong Leadership skills

·         Understanding of travel retail concepts

·         Good problem solving skills

·         Bachelor’s Degree in business
related field and any additional retail training.

·         Strongly demonstrates ability to
motivate inspire team

·         Strong people management skills

Application procedure:
Interested and qualified applicants
should submit their applications through the link below

Note: Only
shortlisted applicants will be contacted.
Q-SOURCING SERVTEC IS AN EQUAL OPPORTUNITY EMPLOYER.
ANY SOLICITATION WILL LEAD TO DISQUALIFICATION
 

Requirements

RRetail Experience with at least 5 years at management level/Supervisory
level.

·         Strong Leadership skills

·         Understanding of travel retail concepts

·         Good problem solving skills

·         Bachelor’s Degree in business
related field and any additional retail training.

·         Strongly demonstrates ability to
motivate inspire team

·         Strong people management skills