Shop Manager

JOB REQUIRMENTS

Strong customer focus with experience in fast-paced retail environments

Proven ability to drive sales through events, networking, and building client relationships

Excellent sales, communication, customer service, organization, and financial skills

Solid leadership skills and awareness of multicultural work environments

Trained in selling techniques and visual merchandising

Self-motivated, goal-oriented, and accountable

Entrepreneurial mindset with creative ideas to enhance guest experiences

Proficient in Microsoft Office and POS systems

Fluent in English (B2 level); additional European language (Italian, French, German, or Spanish) at B2 level preferred

Willing and available to live and work onboard a cruise ship for a 5-month contract

KEY ACCOUNTABILITIES
Show Your Passion:

Drive sales and service performance by managing all operational aspects of the store's exhibition areas

Deliver a memorable retail experience onboard, creating excitement around brands and products

Lead by example, inspiring the team with energy, trust, and a strong alignment to company values

Foster strong relationships with onboard and shore-based management to ensure transparency and collaboration

Get It Right:

Maintain high visual merchandising and marketing standards, optimizing retail space and rotating products throughout the cruise

Oversee logistics operations including loading, unloading, restocking, and general cleanliness of display areas

Take full responsibility for the daily administration and smooth operation of the onboard shops

Maximize store opening hours while ensuring compliance with customs regulations and onboard programming

Manage, coach, and develop a team of retail staff, identifying training needs and providing regular brand, sales, and service updates

Ensure accurate and timely sales reporting, voyage summaries, and guest feedback collection