Shop Manager

As the Shop Manager at Northridge Toyota, you will lead and oversee the daily operations of our service department to ensure exceptional customer service, efficient workflow, and high-quality vehicle maintenance and repairs. You will be responsible for managing the team of technicians, coordinating with parts and sales departments, and maintaining a safe and productive work environment. Your leadership will play a key role in driving customer satisfaction and operational excellence at our Northridge, CA location.

Responsibilities

• Manage and supervise service department personnel, including technicians.


• Coordinate repair schedules and workflow to maximize efficiency and minimize downtime.


• Ensure compliance with safety protocols and industry standards.


• Maintain excellent customer service standards by addressing customer concerns promptly and professionally.


• Collaborate with parts and sales departments to fulfill service requirements and inventory needs.


• Monitor service quality and implement continuous improvement initiatives.


• Prepare and manage departmental performance reports.


• Recruit, train, and evaluate staff to build a skilled and motivated team.

Requirements

• Proven experience in automotive service management or a related leadership role.


• Strong knowledge of vehicle repair processes and automotive technologies.


• Exceptional leadership and team management skills.


• Excellent communication and customer service abilities.


• Ability to work in a fast-paced environment and manage multiple priorities.


• Familiarity with dealership operations and software systems is a plus.


• Valid driver's license and reliable transportation.

Benefits

• Competitive salary range of $100,000.00 - $200,000.00 per year, paid semi-monthly.


• Health, dental, and vision insurance options.


• Retirement savings plans.


• Paid time off and holidays.


• Opportunities for professional development and career advancement.


• Employee discounts on vehicles and services.

About the Company

Northridge Toyota is a leading automotive dealership located in Northridge, CA, committed to providing outstanding service and quality vehicles to our customers. Our team is dedicated to fostering a positive and collaborative work environment where employees can grow professionally while delivering exceptional results. Join us and become part of a company that values integrity, excellence, and customer satisfaction.