Shop Parts Counterperson

Department: Parts
Reports to: Parts Manager

Purpose:
Provides in-house parts support to the service department.

Responsibilities:

• Supplies Service Techs with parts, as required.


• Prepares parts for service calls, making sure all supplies are ready.


• Return any parts not used on service calls into parts inventory.


• Unload new and used equipment --- inspect equipment for damage and note any shortages.


• Order parts for 2M warehouse and receipt in properly.


• Maintain the tech tool room, locating and ordering tools for techs.


• Maintain parts warranty bin and ship out recalled parts.


• Maintain inventory on shop oil and supplies.


• Handle attachments for new tag setups for shop work.


• Review BO reports from JDPoint orders submitted daily & communicate back to service manager.


• Make sure parts are placed on correct work order segments.


• Reviews work orders for parts missing or placed on wrong segments before RO is closed.

Knowledge, Skills, and Abilities:

• At least 1 year experience in Parts Department operations preferred.


• Ability to use standard desktop load applications such as Microsoft Office and internet functions.


• Ability to work extended hours and weekends.


• Excellent customer service skills.


• High School Diploma or GED equivalent.


• Ability to analyze and interpret basic Parts Department reports.