Shop Supervisor

Our Values:

  Faith: Our foundation is faith. In everything we do, we do the right thing.
  Service: Our standard is service. Our customers receive uncommon service in every experience.
  Family: Our team is family. Everyone matters here, and this company matters to all of us.

Job Summary: Schedule shop for repair work while assisting trailer technicians to ensure efficient and productive trailer throughput.

Key Roles: 

• Safety First


• Efficiency


• Productivity


• Scheduling


• Throughput

Essential Duties:

• Follow and promote a culture of safety, quality, and teamwork.


• Maintain company 6S standards.


• Ensure profitability of trailer repair by scheduling right technician for scope of repair.


• Scheduling all repair orders with accurate estimated time of completion.


• Create and maintain a sense of urgency to service all customers internally and externally.


• Perform other duties and functions as required.


• Be a strong team player while maintaining a professional and friendly attitude.

Required Skills/Abilities:

• The ability to apply common sense understanding and instructions furnished in writing, oral, schedule or diagram form while using sound judgment when faced with complex circumstances.


• The ability to deal with problems involving several variables, while maintaining calm when negotiating with a difficult customer or employee.


• Strong Communicator-ability to effectively communicate with members of the service team


• Developing and executing an efficient and productive plan for scheduling.


• Process Oriented-follow a system for successful trailer throughput


• Technical Skills-understand quality repairs and what is needed to solve all customer repair needs


• Relationship Focused- have a natural ability to connect with others


• Must possess a strong proficiency in utilizing workplace technology to support team operations and decision-making.  Must be adept with MS Office Suite (Excel, Outlook, and Word).

Education and Experience:

• Education - High School Degree or GED with 3 to 5 years of industry related experience and/or training is a plus

Physical Environments:

• Noise levels are moderate to high at times.


• The physical exertion is moderate to heavy. The employee must be able to occasionally lift and or move up to 100 pounds.


• The employee must be capable of continuously climbing up and down into a truck/trailer.

Our Benefits:

• Competitive Salary


• Quarterly Profit Share


• Monthly Bonus potential based on Service Shop Performance


• Paid Time off and 8 Paid Holidays


• Medical, Dental & Vision Insurance


• Matching 401K (Retirement Planning)


• Prescription safety glasses & workboot program
  


• No weekends