Shop Supervisor

MCI is North America’s public and private market motor coach leader. Products include the luxury J-Series (an industry best-seller for over a decade), the workhorse D-Series, and the brand new zero-emission luxury and commuter coaches: the battery-electric J4500 CHARGE™ and MCI D45 CRT LE CHARGE™. MCI also provides maintenance, repair, 24-hour roadside assistance, parts, and technician training through the industry’s only Automotive Service Excellence (ASE) accredited MCI Academy. Further information is available at www.mcicoach.com.

POSITION SUMMARY:

Reporting to the Service Center Manager, the Shop Supervisor oversees all service technicians and their activities, ensuring exceptional quality is delivered at the source and customer satisfaction is consistently maintained.

WHAT YOU WILL DO:

• Supervise technicians to perform quality, timely and efficient work.  Prioritizes schedules and assigns work.
• Promote and schedule training and development of service technicians.
• Responsible for delivering technician operating performance results in line with established and posted goals.
• Manages the failure analysis and warranty decision making process.
• Determine customer payment method and prepare internal external customer quotations.
• Maintain operation of shop and service areas in a safe, clean and effective manner as established by company policy. 
• Comply with all federal, state and local regulations to operation including but not limited to EPA, OSHA, DOT and worker's compensation.
• Facilitate maintenance of company-owned shop equipment, vehicles and property. 
• Manage shop supplies, tooling expenditures and related inventories.

WHAT YOU NEED TO BE SUCCESSFUL:

• Associate's or Technical School preferred.
• Minimum of 3-5 years of related experience required.

WHY JOIN OUR TEAM:

• Motor Coach Industries is Reliability Driven - we value safety, high quality products and employee engagement in everything we do.
• MCI offers excellent wages and a world-class benefits package. Employees are eligible for benefits on first day of employment.
• Paid Vacation, Sick, and Holidays
• Ongoing employee development through a variety of in-house training initiatives.

SALARY RANGE:

$85,000 - $95,000 Annually

OUR WHY: 

We exist to move people. Our mission is to design and deliver exceptional transportation solutions that are safe, accessible, e­fficient and reliable.

NFI Group is a leading independent global bus manufacturer providing a comprehensive suite of mass transportation solutions. News and information is available at www.nfigroup.com, www.newflyer.com, www.mcicoach.com, www.nfi.parts, www.alexander-dennis.com, www.arbocsv.com, and www.carfaircomposites.com.