Shop Supervisor - Components

This position is primarily responsible for meeting production goals, monitoring shop rebuilds, repair, and diagnosis of heavy equipment components.  Heavy equipment components are primarily considered: transmissions, torque converters, differentials, final drives, transfer gear groups, and valves.  Other responsibilities include a review of all flat rates in a timely and accurate manner; communication on a daily basis with the manager about schedule and job/turn around time and schedule workload. 

Essential Functions:

• Provide accurate and timely daily updates on production and manpower available to the Manager in order to provide customer satisfaction and scheduling of new work.


• Establish and mutually agree upon and communicate job expectations to internal and external customers to ensure customer satisfaction according to our mission and core business values.


• Review all flat rate quotes and projects to ensure a fair return on our company investment and provide a fair value to our customers.


• Establish; monitor and evaluate quality control standards for all jobs.  (Develop a standard of performance for all shop employees.)


• Provide the Manager with service SIMS reports ensuring work order accuracy and proper information for warranty claims.


• Provide the Manager with machinery and tooling requests for capital budget consideration.  This information must include pricing and availability.

Qualifications:

A qualified candidate must have the following skills or abilities:

•  Minimum 5 years of hydraulic shop repair and troubleshooting experience. 


•  Previous supervisory or leadership experience is highly desired.


•  Must have GED or High School diploma.


•  Must be proficient with computers.  (Excel, Word, Outlook)


•  Must be a well-organized, thoughtful, and self-motivated person with good people skills.


• Must have a steady employment history.


• Exceptional customer service skills.  Must be able to interact well with customers and fellow employees.


• Must have a valid driver's license.