Shop Supervisor - Power Systems Division

This position is primarily responsible for meeting production goals, monitoring shop repair, and services. Other responsibilities include a review of all flat rates in a timely and accurate manner; communication on a daily basis with the Manager about schedule and job/turn around time and schedule workload between departments and salespeople. 

Areas of responsibility: Leads and manages the physical and human resources of a section of the service department. 

Essential Functions:

• Provide accurate and timely daily updates on production and manpower available to the Manager in order to provide customer satisfaction and scheduling of new work.


• Establish and mutually agree upon and communicate job expectations to internal and external customers to ensure customer satisfaction according to our mission and core business values.


• Review all flat rate quotes and projects to ensure a fair return on our company investment and provide a fair value to our customers.


• Establish; monitor and evaluate quality control standards for all jobs.  (Develop a standard of performance for all shop employees.)


• Provide the Manager with service a SIMS reports ensuring work order accuracy and proper information for warranty claims.


• Provide the Manager with machinery and tooling requests for capital budget consideration.  This information must include pricing and availability.

Qualifications:

A qualified candidate must have the following skills or abilities:

•  Minimum 5 years of shop repair and troubleshooting experience of industrial engines 


•  Previous supervisory or leadership experience highly desired.


•  Must be proficient with computers.  (Excel, Word, Outlook)


•  Must be a well-organized, thoughtful, and self-motivated person with good people skills.


• Must have a steady employment history.


• Exceptional customer service skills.  Must be able to interact well with customers and fellow employees.


• Must have a valid drivers' license.


• Must be able to obtain a forklift license within 30 days of employment.


• Ability to frequently reach, bend, walk, etc.


• Able to stand for extended periods of time.


• Excellent attention to detail and accuracy required.


•  Must be capable of working in a fast-paced environment.


•  Must be highly organized and excellent attention to detail.


•  Must have excellent attendance and work performance.


•  Must be self-motivated with a high commitment to completing tasks in a timely manner.

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