Shop Technician

Concentric is the first national industrial power services organization delivering forklift and critical power as well as maintenance solutions that ensure uninterrupted, sustainable facility power. The company’s signature solutions, Guaranteed POWER® and Perpetual POWER® are industry firsts, improving reliability, sustainability, and safety to solve the power problem for facility leaders. Concentric helps data centers, distributors, manufacturers, utilities, communications infrastructure and more develop resilience in their power systems while making the energy transition with less risk. With a national network of service professionals, Concentric provides engineering, installation and maintenance/management for power equipment including backup batteries, UPSs, generators, energy storage, micro grids, forklift power, onsite maintenance and more. Learn more at concentricusa.com.

Job Summary

 The Shop Technician plays a vital role in the efficient operation of our service shop by managing workflow and performing maintenance and repairs on industrial battery and charger systems. This position is responsible for diagnosing faults, conducting preventative maintenance, and ensuring all equipment, particularly batteries and chargers, are operating at peak performance. This position supports the reliability of material handling equipment and contributes to overall customer satisfaction through high-quality service. This role reports directly to the Service Manager and does not have any direct reports. 

Key Job Responsibilities: 

• Reliable attendance and punctuality.
• Follow all safety protocols, ensure others follow safety requirements in the warehouse at all times, and complete safety training as required.
• Utilize all personal protective equipment (PPE) as instructed or as required by manufacturer recommendations.
• Perform battery repairs to include acid adjustments, load tests, cell replacements, cable repairs, connector, contact tips, washes, and painting.
• Train on the electrical operation of SCR, ferroresonant transformer, high frequency charging technologies, and assist with repairs as needed.
• Pick-up and deliver products, ensuring adherence to all traffic laws, safety policies and procedures.
• Coordinate, collect, band, and ship scrap batteries.
• Maintain and complete administrative requirements with scrap materials, onsite chemicals, or shipping. May include Bill of Lading (BOL), invoices, Safety Data Sheets (SDS), or other documents.
• Maintain company vehicles that are used on job assignments.
• Clean and maintain an orderly warehouse, assist with inventory management, and complete minor facility repairs as needed.
• Assist Field Service Technicians on preventative maintenance (PMs).
• Occasionally, travel to other branches or job sites to assist with product installations, removal, or repairs (some overnight travel required).
• Cultivate lasting, trust-based relationships with customers to drive satisfaction and loyalty.
• Other duties as assigned by supervisor.

Key Performance Measurements:

• A score card that reflects performance in areas such as safety, efficiency, work order completion, customer satisfaction, and issue resolution.
•  Achieves a minimum of 90% billable hours to customers through consistent application of time management strategies 
• Management observation regarding attitude, diligence, team contributions, and willingness & ability to learn new skills and information.
•  Other key metrics assigned by supervisor. 

• High School or GED Diploma required. Prefer an Associate Degree from an approved two-year college or university or very strong equivalent experience.
• Must pass a background check and drug screen, including random drug screens, and have a valid driver’s license, a Commercial Driver’s License is a plus but not required.
• Possess a working knowledge of basic AC and DC electrical/electronic theory.
• Previous forklift or similar equipment use a plus.
• Experience in material handling environment is preferred, but not required.
• Cultivate strong communication, problem solving, and analytical skills.
• Proficient in organizing his/her own work and work independently, with limited supervision.
• Capable of working with individuals from diverse backgrounds and with diverse needs, and across remote offices.
• Ability to clearly articulate ideas (both written and verbal) to both internal and external customers and to listen effectively to customer needs.
• Ability to develop and maintain strong workplace relationships with an emphasis on customer satisfaction.
• Work collaboratively with other departments toward the greater good of the organization.
• Ability to adapt to a fast-changing environment.
• Intermittent travel required within designated territory, home most nights, some overnight travel required.
• Willingness to work occasional overtime.

*This job description is subject to change at any time.

Benefits

At Concentric we believe that Our People are what make us great and help us deliver exceptional customer service! We offer industry leading benefits:

• Competitive pay – Plus incentive opportunities and overtime potential for our hourly employees!
• Three medical plan options with employer premium contribution that start on day one.
• Employee paid dental and vision insurance that starts on day one.
• Health Savings Account (HSA) with company contribution on eligible High-Deductible Health Plans (HDHP).
• Medical and dependent care Flexible Spending Accounts (FSA) available.
• Company-paid life and AD&D insurance, short-term and long-term disability coverage that start on day one.
• Company 401K plan with 100% match on the first 4% of employee contributions.
• 8 paid holidays.
• Full-time Employees receive a total of 128 Hours of Paid Time Off (PTO) Annually.
• We offer employee paid accident, critical illness, and hospital indemnity insurance.
• We offer employee paid legal plans, identity protection, pet insurance, and home & auto discounts.
• Training and mentoring – Learn from our experts in the industry.
• Advancement opportunities.

The benefits listed are subject to change at any time. Please speak with an HR Representative for details. In the case of conflict between the information listed and the official plan documents, the plan documents will always govern.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to wear approved Personal Protective Equipment (PPE), carry tools; use hands to maneuver, handle, or feel; and talk or hear. The employee frequently is required to walk and reach with hands and arms. The employee is occasionally required to stand and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 100 pounds. Specific vision abilities required by this job include close vision and ability to adjust focus. Employees must maintain a high level of self-awareness about their surroundings due to conditions existing in the work environment.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The work is performed in various locations, including customer sites, Concentric facilities, and often includes co-workers working side-by-side. Exposure to live electrical components is common in many of these work environments. The noise level in the work environment is moderate.

The Concentric Company considers applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, genetic information, marital or veteran status, or any other legally protected status.

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Salary: $28/hr - $32/hr.