Shopping Product Coordinator (Internal Only)

The Food Bank of Central & Eastern North Carolina is an exciting, challenging, and rewarding place to work. Our vision: No one goes hungry, our Mission: Nourish people. Build solutions. Connect communities.

We’re looking for passionate, dedicated people to bring their talents to an organization where every role makes a real difference. Guided by our values - Respect, Integrity, Compassion, Dedication, Teamwork, and Fun - we work hard, support one another, and celebrate the impact we create together.

If you’re ready to put purpose at the center of your career, we’d love to have you on our team!

The Shopping & Product Coordinator supports partner agencies by managing product information, coordinating appointments, and maintaining accurate ERP documentation and inventory control in the product pickup area.

Primary Responsibilities:

(75%)  As an ambassador of the Food Bank and always representing the organization in a friendly and professional manner, ensure all partner agency representatives are treated equitably and maintain accuracy of product being distributed to partner agencies. 

• Adhere to all food safety regulations and Food Bank standard operating procedures.


• Conduct accurate data entry in ERP system and all documentation is being signed, properly recorded, and filed.


• Develop and/or use marketing techniques to better inform partner agency representatives of product usability (out by dates, recipes, etc.), maintain a clean and neat appearance of your workspace, and post product quantity limits and other pertinent information.


• Ensure partner agency representatives adhere to all requirements set forth in the Partner Agency agreement and enforce any inconsistencies (eg.,freezer blanket for perishable product, closed toed shoes, etc.).

(25%) Perform/assist with other tasks relevant to the position. 

• Maintain a safe and accident-free workplace environment.


• Be engaged in any pertinent meetings and use appropriate technology timely and effectively.


• Actively listen, communicate, and collaborate with co-workers.


• Follow inventory cycle count procedures.

Perform other duties as assigned.

The above statements are intended to describe the general nature of the work being performed by people assigned this job.  They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

Minimum Requirement: 

Education: 

• High School Diploma or GED is required, some college coursework is preferred. An equivalent combination of education and experience may be substituted for the listed qualifications

Experience: 

• 3+ years of experience in an administrative customer service and/or community service environment is preferred.

Skills and Competencies: 

• Self-Directed & Accountable – Proactive, results-oriented, and able to work independently with minimal supervision while maintaining accountability for outcomes.


• Technical Proficiency – Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).


• Numerical Accuracy & Compliance – Demonstrates ability to perform basic math calculations and successfully complete required food safety training while maintaining accurate records and adherence to standards.


• Equipment Operation – Prior forklift certification preferred; ability to obtain and maintain forklift certification required.


• Warehouse & Distribution Knowledge – Experience in warehouse operations, inventory control, or food distribution environments preferred.


• Organization & Time Management – Exceptional ability to prioritize tasks, manage multiple projects, and meet deadlines while maintaining attention to detail.


• Adaptability & Resilience – Thrives in dynamic environments and responds effectively to shifting priorities.


• Customer Orientation – Provides responsive and professional customer service by addressing inquiries, maintaining clear communication, and ensuring a positive experience for partner agencies and stakeholders.


• Mission Alignment – Demonstrates a strong commitment to the Food Bank’s mission, values, and community impact.
  

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job, with or without accommodation.

While performing the essential functions of this position, the employee is regularly required to:
•    Talk, hear, and interact without deliberate impediment (e.g., wearing or listening to headphones, etc.);
•    Sit, stand, walk, use hands to finger, handle or feel.
•    Lift and carry loads of up to 60 pounds for short distances (less than 50 feet)
•    To reach for and/or lift upward with their arms and hands to heights of 6 feet or greater.
•    To twist their body right or left, often repeatedly.

The employee is occasionally required to climb, balance, and to stoop, crouch or crawl. Vision abilities required by this job include close vision.

These physical demands are representative of the physical requirements necessary for an employee to perform the essential functions of the job successfully. Reasonable accommodation can be made to enable people with disabilities to perform the described essential functions.

Work Environment

General warehouse environments, including refrigerators, produce coolers, and freezers with temperatures ranging from -10 degrees Fahrenheit to 41 degrees Fahrenheit.  Some protective clothing will be provided and must be worn for this work.

• While performing the essential functions of the job, the employee is required to work in a warehouse setting.


• The employee will be required to interact with Food Bank personnel in the warehouse(s).


• The employee will occasionally be exposed to moving mechanical parts and vehicles.


• Safety toe footwear with non-skid soles is required.


• The noise level in the work environment is usually quiet to moderate.


• The warehouse can be extremely cold at times and extremely hot during the summer months.

While performing the responsibilities of the job, these work environment characteristics are representative of the environment the job holder will encounter. Reasonable accommodations may be made to enable people with disabilities to perform the described essential functions. The above statements are intended to describe the general nature of the work being performed by people assigned this job.  They are not intended to be an exhaustive list of all essential functions and skills required of personnel so classified.

Equal Opportunity Employer

We are an equal opportunity employer. We do not regard race, color, religion, national origin, age, sex, pregnancy, marital status, disability, genetic information, veteran status, sexual orientation, or any protected class characteristic when seeking to hire.  This practice, in addition to hiring, applies to our recruiting, training, transfers, promotions, job benefits, pay, dismissal practices, social and recreational activities, and any other term or condition of employment. We care about our employees, our candidates, and our community.

As such, please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.