Show Supervisor

Seattle Theatre Group (STG) is a nonprofit organization and independent event promoter that stewards the historic Paramount, Moore, Neptune, and 5th Avenue theatres, as well as Kerry Hall, in Seattle, and an outdoor venue at Remlinger Farms in Carnation, Washington. Established in 1990, STG presents over 700 events, including concerts of all genres, comedy and podcast shows, speakers, dance performances, and touring Broadway musicals through its Broadway at the Paramount Series. Our mission is to create enriching arts experiences, engage diverse communities, and preserve historic theatres. Additionally, our Education and Community Engagement (ECE) Programs offer small classes, workshops, and summer camps

POSITION SUMMARY

TO BE CONSIDERED FOR THIS POSITION, PLEASE SUBMIT A COVER LETTER AND RESUME.

The Show Supervisor manages STG’s live show box office operations and customer service. This includes supervising box office window staff, resolving patrons’ ticket issues, monitoring holds and guest lists, and preparing reports for show settlements. The role also involves back-office ticket fulfillment, advance reporting, and pre-settlement tasks. Additionally, this position is cross-trained in our daytime operations, customer service duties such as replying to patron emails, answering phones, and assisting at the walk-up window for in-person sales. Schedules are created one calendar month at a time, and work hours may vary depending on show volume. The position earns from $25.08 to $35.11 per hour (midpoint $30.09), with medical, dental, vision, life, LTD, and STD insurance, 403b Retirement plan with discretionary match as well as paid time off, included.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

1. Supervise and assist staff during live shows, including matinee, evening, and weekend performances.


2. Work with Front of House staff, resolving seating issues.


3. Resolve patrons’ customer service issues.


4. Facilitate guest lists and other artist needs.


5. Fulfill client ticket orders as well as internal orders from other STG departments.


6. Respond in a timely manner to email requests both on the day of the show and in advance of the show.


7. Prepare box office statement and settlement reports.


8. Monitor ticket holds before the event.


9. Assist day staff with ticket fulfillment.


10. Print Will Call tickets and organize additional materials, such as venue access passes.


11. Troubleshooting technology issues like ticketing software, scanners, and printers.


12. Provide assistance when needed with box office and customer service, such as engaging with patrons through email, phone, and at the walk-up window.


13. Coordinate staffing with the Senior Audience Services Manager.


14. This position requires work to be done in person and on site. The schedule requires multiple days of in-person work at various venues.

Other duties may be assigned as needed, with flexibility to take on new roles or responsibilities as the company evolves.

To succeed in this role, an individual must be able to satisfactorily perform each essential duty. The requirements listed below reflect the education, experience, knowledge, skills, and/or abilities needed. Reasonable accommodations may be provided to help individuals with disabilities perform the essential functions.

QUALIFICATIONS

1. Must have previous box office or live venue event supervisory experience.


2. Proficiency in Ticketmaster Archtics, HOST, and TM1 ticketing applications preferred.


3. Proficient PC skills and quick learning of new software.


4. Must be available days, evenings, weekends, and holidays.


5. Extensive experience in customer service.


6. Ability to work independently and collaboratively, adapting to various events and audience types (Broadway, concerts, fine arts, etc.).


7. MS Office: Word and Excel


8. Touch-type and ten-key proficiencies.


9. Basic math and accounting skills.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

PHYSICAL REQUIREMENTS

1. Vision – corrected vision close to 20/20 is necessary to effectively use the computer screen.


2. Sitting, standing, or walking — about 50% of the time is spent seated at a desk. Seattle Theatre Group is an equal opportunity employer.