Showroom & Sales-Driven Assistant Operations Manager

Drive Success at Garden State Tile (Bethlehem, PA)

Garden State Tile, a premier luxury tile distributor since 1957, is looking for an exceptional Assistant Operations Manager to join our dedicated corporate team. If you are a natural leader who loves operations, customer service, and driving sales growth, we want to hear from you!

About the Role

Garden State Tile is seeking a dynamic, high-energy Assistant Operations Manager to co-lead our Bethlehem, PA branch. In this role, you will work side-by-side with the Operations Manager to oversee daily business goals, inspire staff, and deliver an unforgettable "concierge-level" customer experience. You are the ultimate team player, ready to step into the Operations Manager's shoes when they are away or jump into the warehouse or showroom to help the team win.

Why Join Us?

• Base Salary: $50,000 to $60,000 per year
• Standard Schedule: Monday through Friday, 7:30 AM – 5:00 PM.
• Flexibility Needed: Occasional Saturday shifts required for showroom coverage.
• Growth: Dedicated focus on your personal and professional development.
• Culture: Supportive, meticulous environment with a focus on philanthropy, wellness, and team investment.
• Benefits: Comprehensive medical, dental, and vision, plus 401k/ROTH matching, company-paid life insurance, D protection, and a competitive PTO schedule.

What You’ll Do:

• Lead Operations: Assist the Operations Manager with daily goals, scheduling, and personnel needs while stepping up in their absence.
• Engage Teams: Foster a fully motivated environment through active delegation, continuous training, and daily support.
• Grow Sales: Deliver memorable guest experiences and build authentic relationships with builders, designers, and contractors.
• Master the Warehouse: Assist warehouse with issues, problems, coverage, cycle counts, inventory adjustments.
• Master the Showroom: Cross-train thoroughly in the showroom to provide seamless coverage and act as the primary backup resource.  
• Drive Profitability: Implement strategies to boost sales and efficiency.
• Support Inventory: Assist with order tracking, deliveries, and cycle counts while maintaining a spotless showroom.
• Master Systems: Utilize Epicor Prophet P21 and Microsoft Office to efficiently run the barcoding process.
• Adapt Daily: Cross-train across showroom and warehouse positions to ensure all daily output needs are met.

Who You Are:

• A service-first leader with a "concierge" mindset.
• A sales-driven professional who loves the details of luxury design.
• Proven leadership, communication, and team-building skills
• Strong multitasking abilities in a fast-paced retail/warehouse environment
• Tech-savvy with the ability to quickly learn proprietary inventory and CRM software
• Flexible schedule to cover operational needs, including evenings and Saturdays
• Proactive mindset with a commitment to visiting local competitors quarterly to stay ahead.

Ready to join the premier tile team? Apply today.

Background checks will be conducted on all final candidates. All offers of employment at Garden State Tile are contingent upon clear results of a thorough background check and if deemed necessary as per the essential job requirements; additional background searches including Drug Testing, Driving Records and Credit History will be completed.

Garden State Tile believes that in order to build the best team we must hire using an objective lens. We are committed to fair hiring practices, hiring team members for their potential and advocate for diversity, equity, and inclusion. As such, we do not discriminate or make decisions based on your race, color, religion, gender identity or expression, sexual orientation, national origin, age, military service eligibility, veteran status, marital status, disability, or any other protected class.