Showroom Branch Manager - Automotive

Key Responsibilities

Sales & Profitability

• Achieve branch and individual staff sales targets consistently.
  

• Monitor sales activities including customer enquiries, quotations, and returns.
  

• Control branch costs and optimize resource utilization.
  

• Identify cost-saving measures and report on losses, damages, or variances.
  

People Management & Leadership

• Supervise and guide staff to deliver high performance.
  

• Manage attendance, staff schedules, leave, and overtime.
  

• Conduct probation, appraisal, and performance evaluations.
  

• Identify training needs and liaise with HR for capacity building.
  

• Coach staff on upselling, cross-selling, and customer engagement.
  

• Maintain staff motivation, grooming, and readiness with tools of trade.
  

• Resolve conflicts and foster a professional and respectful workplace.
  

Showroom Management & Merchandising

• Ensure the showroom is fully stocked, attractively displayed, and aligned with merchandising standards.
  

• Conduct floor walks to check arrangements, stock-outs, and damages.
  

• Propose new display ideas and product requisitions based on trends.
  

• Rotate slow-moving items back to the warehouse to create space for fast-moving stock.
  

Compliance & Administration

• Oversee cashier operations, invoicing, and end-of-day reconciliations.
  

• Ensure compliance with SOPs in sales, stock handling, and deliveries.
  

• Ensure daily banking is done with no variances or mishandling.
  

• Monitor facility repairs, maintenance, permits, and licenses.
  

• Enforce HR and company policies within the branch.
  

• Submit accurate and timely weekly, monthly, and quarterly reports.
  

Stock Management & Pricing

• Conduct monthly stock takes and reconcile variances.
  

• Ensure correct product labeling, pricing, and availability.
  

• Monitor stock levels and requisition replenishments on time.
  

Customer Experience

• Maintain high standards of customer service excellence.
  

• Handle customer complaints and feedback promptly.
  

• Ensure timely delivery of goods and services.
  

• Develop initiatives to enhance customer experience and share best practices across branches.
  

Reporting

• Prepare and submit timely reports including sales performance, stock-outs, footfall, debtors, damaged/slow-moving items, and customer database updates.
  

• Share daily meeting minutes and sales notes with management.
  

• Ensure all reports are accurate, submitted before deadlines, and shared with the relevant stakeholders (CEO/COO, Marketing, Procurement, etc.).
  

• Perform any other duties as may be required from time to time.
  

Requirements

Skills & Competencies

• Strong leadership and people management skills.
  
• Excellent oral and written communication.
  
• Highly analytical with strong problem-solving ability.
  
• Decisive, organized, and detail-oriented.
  
• Ability to work under pressure and manage multiple priorities.
  
• Strong interpersonal skills and a customer-first mindset.
  

• Strategic/Big Picture Thinking
  
• Effective Delegation
  
• Creativity & Initiative
  
• Customer Focus
  
• Integrity and Professionalis