Showroom Manager

Lightology is the largest contemporary lighting showroom in North America. Our goal is to educate our customers on the intricacies of lighting design. And with this knowledge, our customers come to appreciate the significant impact that great lighting design can have on their home, office, store or restaurant. This knowledge, accompanied by a partnership with our staff and our exceptional product line gives our customers all the tools necessary to create an atmosphere uniquely suited to their needs.

Find us at www.lightology.com

Position: Showroom Manager

Position reports directly to: CEO

Location: 215 W. Chicago Ave, Chicago, IL 60654

Job Type: Full-Time

Pay Range: $55,000 - $80,000 Salary

We are seeking a dedicated and motivated leader to run our flagship award-winning downtown Chicago location. Lead our team of sales representatives and support staff in providing luxury service to our customers. As Showroom Manager, you will guide a team of sales and support staff in delivering a high-end customer experience. You will be responsible for daily operations, sales performance, team development, and maintaining the overall look and feel of the showroom.

Responsibilities

• Deliver an exceptional, luxury-level in-store experience to every guest
• Foster a culture of service excellence and collaboration
• Resolve escalated customer service issues with professionalism and care
• Identify and implement improvements in service and process
• Maintain a tidy, organized showroom environment that aligns with brand standards
• Manage in-store merchandising display production and rotation.
• Work with the internal team to ensure display inventory is current and accurate
• Conceptualize, organize (including all logistics), and produce showroom events to support brand engagement and client outreach
• Lead recruiting, training, mentoring, and scheduling of in-store staff
• Maintain and grow client relationships and trade partnerships
• Work with marketing to coordinate promotions, events, and sales strategies
• Analyze sales data to identify trends and optimize performance
• Support and coach showroom staff, including sales associates and design consultants
• Weekend availability is required
• Additional duties as assigned

• Bachelor’s degree or equivalent experience
• 3–5 years in a leadership role within a retail or showroom environment
• Prior sales experience required; sales management preferred
• 1-2 years’ experience working with an ERP (Enterprise Resource Planning) system
• Saturday availability is mandatory

About You

• A self-starter with strong organizational skills
• Customer-focused and passionate about delivering exceptional retail experiences
• Experienced in driving sales and consistently meeting performance goals
• A confident leader who inspires and develops others
• Skilled in reading client style and spending power to shape strategic in-store decisions
• Brings expertise in design, offering insight that reinforces our brand and elevates the showroom environment
• Holds institutional knowledge—understanding product trends, client behavior, and daily operational rhythms
• Provides valued leadership grounded in emotional intelligence, creativity, and intuition—enhancing both team dynamics and the customer experience
• Comfortable managing multiple priorities in a fast-paced setting  

Benefits

• Competitive pay
• Health, Dental, and Vision Insurance enrollment the 1st of the month after 30 days of employment
• 401(k) Retirement plan after 6 months of employment
• 80 hours of accrued vacation time, prorated your first year
• 40 hours of Sick Time off annually, prorated your first year 
• Paid company holidays, starting after 30 Days of employment
• Company sponsored Life with AD&D Insurance Policy Coverage 
• Short Term, Long-Term Disability, Life, and AD&D optional Insurance benefits the 1st of the month after 30 days of employment