As Showroom Manager, you will lead the location, overseeing all aspects of financial performance while partnering closely with Sales Leadership to shape both short- and long-term strategy for the territory. In this role, you will inspire, coach, and develop a high-performing sales team to meet and exceed goals, foster continued market growth, and deliver an exceptional, white-glove client experience.
Responsibilities
- Full financial P&L, operations, and account management responsibility for the showroom
- Lead, coach and develop Sales team in selling, marketing, and new business development activities
- Execute organizational strategies to firmly position Waterworks as the industry leader for luxury bath and kitchen
- Develop and maintain relationships within the architect and design community
- Enhance relationships with current clients to increase sales
- Strategically guide and develop individual associate’s account and CRM activity through regular one on one meetings to ensure marketing activities match potential
- Establish and maintain operational processes to uphold Waterworks brand image
- Investigate and implement innovative ways to proactively market Waterworks products
- Create showroom environment that delivers luxury experience to all our clients
- Coach team to stay current on product range and competitors’ offerings, and report findings to cross functional partners
- Hold designated showroom associate accountable for project management, offering outstanding service and follow through for our clients
- Empower associates to resolve client issues and implement solutions
- Other responsibilities designed to grow market share
Requirements
- Bachelor’s degree or equivalent
- 5 years inside/outside sales experience in a showroom, luxury retail or architectural design firm
- Minimum of 3 years experience in a sales management role within high end luxury brand environment
- Self-motivated team leader with excellent coaching and communication skills
- Well connected within the luxury design trade around the showroom
- Ability to take charge, drive for results and make sound decisions quickly
- Ability to negotiate and close deals
- Exceptional time management skills with ability to multi-task
- Ability to inspire trust, integrity and professionalism
- Innovative and strategic thinking
- Plumbing/tile/Construction background/exposure a plus
- Proficient in all Microsoft Office applications: working knowledge of CRM systems
- Requires up to 20% travel