Showroom Manager

RESPONSIBILITIES:

Sales Leadership + Accountability

• Manage, monitor, and execute customer appointments to drive sales and deliver an exceptional experience.


• Manage walk-in traffic effectively to maximize sales opportunities and ensure a seamless customer experience.


• Own and drive showroom key performance metrics, including sales plan, conversion rates, UPT, alteration and remake cost, and average order value (AOV).


• Analyze showroom sales data to identify opportunities for growth and implement actionable plans to improve results.


• Build strong relationships with all clients, ensuring personalized experiences and post-purchase follow-ups.


• Collaborate with the marketing team to increase customer appointments and showroom foot traffic.


• Actively seek and develop local partnerships to enhance brand presence and customer outreach.


• Hold showroom teams accountable for achieving results and meeting performance expectations.


• Manage and execute the "Book of Business" program to ensure current and new corporate partnerships are serviced with the highest level of attention and support.


• Ensure client sales and needs within the "Book of Business" program are met with exceptional service standards.


• Create and develop new corporate partnerships to drive sales growth and expand market reach.

Operational Excellence

• Ensure showroom operations run smoothly, meeting company standards for appearance, cleanliness, and efficiency.


• Manage showroom payroll, staffing, and scheduling to optimize productivity and service levels.


• Oversee inventory management, ensuring products are merchandised to maximize sales and customer experience.


• Communicate product or merchandising needs and opportunities to the District Manager and relevant teams.


• Solve operational challenges proactively with a focus on improving efficiency and customer satisfaction.


• Be flexible to the needs of the business and able to pivot to align with changing promotions or company direction.

Fittings and Alterations

• Conduct accurate fittings and pinning sessions to ensure garments meet customer expectations for fit and comfort.


• Manage and complete customer appointments efficiently, ensuring all alterations and fittings are performed in a timely manner.


• Oversee the fitting process by holding the team accountable for quality and efficiency.


• Collaborate with tailors and alteration specialists to communicate customer requirements effectively.


• Educate customers on the fitting process and set clear expectations for alterations and delivery timelines.


• Maintain a high level of attention to detail during fittings to uphold the brand’s quality standards.

People Development

• Recruit, onboard, and develop a high-performing showroom team that is sales-driven and customer-focused.


• Retain top-performing staff by providing growth opportunities, recognition, and mentorship.


• Provide consistent coaching, feedback, and training on product knowledge, sales techniques, and customer service.


• Foster a positive and collaborative team environment, aligned with company values and objectives.

Customer Experience

• Ensure every customer interaction reflects the brand’s commitment to exceptional service.


• Handle escalated customer concerns with professionalism and urgency, ensuring positive outcomes.


• Develop strategies to enhance customer engagement and loyalty, leveraging feedback to drive continuous improvement.


• Lead showroom events and initiatives to build community connections and brand awareness.

Entrepreneurial/Be a Business Owner Mindset

• Bring forward new ideas, initiatives, and improvements to elevate showroom performance and customer satisfaction.


• Act as an ambassador for the brand in the local market, representing the showroom at events and fostering relationships that drive future business.


• Share best practices with peers and contribute to the success of the broader retail team.

REQUIREMENTS:

• 3+ years of retail management experience, preferably in fashion or a customer-focused environment.


• Proven ability to meet and exceed sales targets and KPIs in a fast-paced setting.


• Strong leadership skills with the ability to inspire, mentor, and develop high-performing teams.


• Exceptional interpersonal and communication skills, with a focus on building relationships with clients and team members.


• Solid understanding of menswear products, fit, and tailoring processes.


• Confidence in decision-making and ability to act independently when needed.


• Adaptability to changing priorities and a strong problem-solving mindset.


• Proficiency in iOS and MS Office applications; experience with retail management software is an asset.

Compensation Range: $65,000 to $75,000