Showroom Sales Administrator

Description

Norfolk Kitchen & Bath is a family-owned business that has been a leader in kitchen design for over 30 years. We take pride in the ability to offer beautiful kitchens and bath designs and provide exceptional service to our clients. Due to growth, we are seeking a dynamic Showroom Coordinator for our beautiful showroom in Manchester, NH.

If you enjoy working in a beautiful location and spending your free time watching HGTV and scrolling through Pinterest at interior design, we may be the "home" for you. The Showroom Coordinator is key to keeping the day-to-day running smoothly by assisting customers, and designers and managing the flow of work. Providing exceptional customer service is one of our core values at Norfolk and the Coordinator will be on the front line.

This is a great opportunity for someone to be an integral part of our kitchen and bath showroom team. You'll be responsible for creating positive client experiences through face-to-face interactions while ensuring the efficiency of our sales process through meticulous HubSpot lead management. Your ability to accurately manage leads and provide exceptional customer service will directly contribute to our showroom's success.  If you're organized, detail-oriented, and passionate about sales and open to opportunities to also sell products, such as vanities, hardware, or miscellaneous items, you may be the person we would like to speak to.

You will also be the "keeper" of the showroom and responsible to ensure it is presentable as a key to providing the best customer experience. Managing displays, keeping product current, ensuring marketing materials are up to date as well overall common areas are neat and organized.

The schedule for this position does include Saturdays and you would be scheduled off a day during the week. This is a full-time role, 40 hours per week 8:45-5:15 With a 30 minute lunch

Requirements

Knowledge, Skills and Abilities

• Self starter and motivated to learn and grow

• CRM knowledgeable with hands on experience

• Ability to speak clearly and concisely with customers in-person and phone

• Ability to multi-task; well organized

• Friendly, courteous and professional manner with high level of customer service

• Ability to use various software solutions and work within a shared folder Microsoft suite

• Ability to create professional emails to communicate with customers and internal departments

• Highly organized and able to maintain a neat and clean work station

Education and Experience

• Experience managing a front area or office

• 2+ years of customer facing support in a sales/retail work environment

• Proficient with Microsoft Office – Outlook, Word, Excel & Teams - Able to manage multiple Outlook calendars

• Kitchen cabinet and related product knowledge, helpful but will train

Physical Requirements

• Able to sit for long periods of time

• Able to work on PC screens for data analysis for long periods of time

• Able to walk, bend, stand

• Professional appearance

•  Ability to lift and/or pull 30+ lbs

PM19