Shuttle Driver

Description

TITLE: Shuttle Driver

DEPARTMENT: Front Office

REPORTS TO: Guest Service Supervisor/Operations Manager

SUMMARY

The Hotel Shuttle Driver will drive, park, and retrieve guests as they arrive and depart from the hotel, courteously, safely, and efficiently according to hotel standards while complying with traffic laws. Shuttle Drivers work closely with the Guest Service Agent and Operations Manager.  

ESSENTIAL RESPONSIBILITIES

• Maintain knowledge of: a) scheduled daily activities. b) daily arrivals/departures, house count. c) Features and services provided by the hotel. d) hours of operation of each outlet. e) Parking facilities, layout, hours of operation.
• Greet arriving guests/visitors; bid farewell to departing guests/visitors and invite them to return.
• Assist guests and visitors into and out of vehicle.
• Ensure the vehicle is clean, gassed, and ready to go, noting any malfunction at the first sign.
• Transport guests safely to and from the property.
• Graciously welcome guests with open doors and luggage assistance.
• Will be required to report to work on time, always wear a clean uniform and visible name during schedules shift, as well as maintains a well-groomed and professional appearance while on property.
• Maintain the cleanliness and neatness in shuttle at all times.
• Complete all items on appropriate (AM, PM, Graveyard) checklist by end of shift.
• Be able to give accurate directions and information regarding the immediate area 
• Maintain confidentiality of all guests and hotel information 
• Document all guest requests, complaints, or problems immediately and notify designated department/personnel for resolving the situation. 

OTHER RESPONSIBILITIES

• All other duties as assigned, requested or deemed necessary by leadership.

SUPERVISORY DUTIES 

None

BEHAVIORAL FOCUS

At G Lodging, our core values which provide a guide for our decisions are:  

• Do the Right Thing: demonstrate empathy, honor and integrity in all that we do.  
• Think We, not Me: Together as a team we reach new heights in our work and community.
• Be Your Best Self: We are engaged, move with purpose, and serve with enthusiasm.
• Think Like a Guest, Act Like an Owner: Anticipate the needs of our guests and value our properties.

CORE COMPETENCIES

Drawn from our core values, each competency is built upon a set of basic behaviors that are shared by all associate, regardless of role which include: 

• Integrity and Respect
• Communication
• Innovation
• Teamwork and Relationships
• Hospitality
• Job Excellence

Requirements

Education/Formal Training

High School diploma or equivalent, preferred.

Experience

Previous hotel experience, preferred.

A track record of successful customer service.

Knowledge/Skills

• Excellent verbal and written communication skills to interact with associates, guests and law enforcement when responding to and reporting incidents.
• Moderate hearing required to communicate with guests. 
• Ability to pass a criminal background check.
• Excellent vision required for driving, inspecting, and responding to safety and security situations.
• Must have a clean driving record.
• Ability to respond to emergency and stressful situations in a calm, confident manner. 

Physical Demands

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• The position requires constant walking, standing, and sitting. Frequent bending, head turning, reaching, handling, and grasping.
• Being able to safely operate a hotel shuttle in a safe manner.
• Occasional carrying and lifting of files and office items up to 40 lbs.
• Exposure to chemicals.

Environment

• 95% of work is outside.