Simpson Community Apartments Program Manager

Summary

The Program Manager develops and implements strategies for resident stability and community building at the Simpson Community Apartments, a partnership between Simpson Housing Services and Project for Pride in Living (PPL) Management Company. This project provides 42 formerly homeless adults with a safe and permanent home and supportive services to help residents regain and maintain stability in their lives, homes and the community. The Program Manager also has a portfolio of several other properties in Hennepin County, currently part of the Women’s Housing Partnership program.

This position provides leadership and supervision to a team dedicated to providing case management services to residents and will manage the daily affairs and overall program operation serving low-income individuals. This position will supervise 3 or more staff providing services to Simpson Community Apartments and scattered site housing.

Responsibilities

Provide effective leadership of Simpson Community Apartments and scattered-site programs:

• Provide stability and clear vision to residents and staff.


• Work in partnership with Project for Pride in Living (PPL), Property Management and owners


• Assure open communication among staff on all participant issues.


• Maintain resident capacity in programs


• Ensure participants receive consistent, high-quality connections related to their goals by regularly reviewing case notes and following up with staff in a timely manner. Participate in meetings of regulatory personnel as they survey facilities and participants records for program compliance.


• Assure safety and security of participants and staff, and manage emergency situations


• Develop procedures and program guidelines in consultation with Director of Single Adult Programs

Develop, Supervise and Train Staff:

• Know SHS’ personnel practices and effectively implement policies with all direct reports.


• Hire and train staff in consultation with the Director of Single Adult Programs and Director of Equity and Human Resources.


• Provide staff training, team building and development of individual staff goals.


• Monitor staff performance including performance reviews and assessments.


• Effectively delegate assignments and projects to staff.


• Provide guidance and supervision to direct reports.


• Function as a member of a supervisory team which has responsibility for the following areas: policy and procedure implementation and design, budget monitoring, employee/human resources functions and handling difficult participant issues.

Develop thorough and accurate budgets and reports, maintain complete and consistent records:

• Ensure accuracy, completeness, and confidentiality of participant records.


• Manage program budget (including corrective action plans when needed)


• Maintain accurate records, including employee time sheets, travel expenses and billing information.


• Manage Housing Support revenue and expenses of participants.


• Work closely with the Operations Support Team on Housing Support administration

Provide positive representation of SHS through public relations and networking:

• Interpret the program to constituents regarding SHS and its programs.


• Develop and maintain positive working relationships with all partners


• Assist with fund development as directed.


• Participate in staff meetings and professional meetings

Commitment to racial equity and social justice:

• Work within and across agency departments to build culture of equity and antiracism.


• Evolve knowledge and strategy of equity and antiracism on an individual and team level.


• Participate in meetings, training, and workshops hosted by SHS about diversity, equity, inclusion, antiracism, and other related topics.

Demonstrate essential knowledge, abilities, and skills:

• Ability to build, lead, and evaluate effective program teams.


• Ability to be decisive and effective under pressure and maintain composure in crisis situations.


• Ability to work very well independently, with excellent skills in teamwork and collaboration.


• Knowledge of Harm Reduction/Housing First Model, trauma-informed care.


• Ability to communicate effectively, positively, and professionally with participants, providers, family members and others.


• Ability to maintain confidentiality and represent agency decisions constructively


• Have organizational skills and be able to multi-task in order to accomplish the day-to-day activities.


• Possess computer skills, with experience in Microsoft Word, Excel and Outlook. Demonstrate ability to learn additional computer skills/program as necessary


• Adhere to a standard framework of boundaries in all interactions with guests, volunteers, staff and public. 


• Perform other tasks, responsibilities, and special projects as assigned or directed.

Job Requirements:

• Bachelor’s Degree in the field of Social Work, Human Services or Community Development is required or four years related experience working with: individuals experiencing mental health issues; chemical health issues; ethnically diverse populations; people experiencing or significantly impacted by poverty, people experiencing homelessness.


• At lease 2 year’s experience in management and supervision


• Must be able to produce letters and reports of professional quality.


• Driver’s license and vehicle are required.

Desired:

• Experience with Housing Support