Single Adult Program Manager

Summary

The Single Adult Programs Manager develops and implements strategies for resident stability and community building at the Opportunity Housing Program (OHP), a partnership between Simpson Housing, Aeon, and Avivo. OHP is a set of Aeon buildings that provides formerly homeless adults with a safe and permanent home and support services to help residents regain and maintain stability in their lives, homes, and the community.

This position provides leadership and supervision to a team dedicated to providing case management and supportive services to residents of the OHP and will manage the daily affairs and overall program operation of the OHP partnership serving low-income individuals.

Hours for this position are Mondays to Fridays, 9:00 am to 5:00 pm. Flexible.

Responsibilities

Provide effective leadership of Opportunity Housing Partnership programs:

• Provide stability and clear vision to residents and staff of OHP


• Assure open communication among staff on all participant issues.


• Maintain resident capacity in programs


• Conduct regular program evaluation and planning.


• Participate in meetings of regulatory personnel as they monitor for contract compliance.


• Assure safety and security of participants and staff, and manage emergency situations


• Develop procedures and program guidelines in consultation with Director of Single Adult Programs

Develop, supervise and train staff:

• Ability to build, lead, and evaluate effective program teams.


• Know SHS’ personnel practices and effectively implement policies with all direct reports.


• Hire and train staff in consultation with the Director of Single Adults and the Director of Equity and Human Resources.


• Provide staff training, team building and development of individual staff goals.


• Monitor staff performance including performance reviews


• Effectively delegate assignments and projects to staff.


• Provide guidance and supervision to direct reports.


• Function as a member of a supervisory team responsible for policy and procedure implementation and design, budget monitoring, employee/human resources functions and handling difficult participant issues.

Develop thorough and accurate budgets and reports, maintain complete and consistent records:

• Ensure accuracy, completeness, and confidentiality of participant records.


• Manage program budget (including corrective action plans when needed)


• Maintain accurate records, including employee time sheets, travel expenses and billing information.


• Manage Housing Support revenue and expenses of participants.

Provide positive representation of SHS through public relations and networking:

• Interpret the program to constituents regarding SHS and its programs.


• Develop and maintain positive working relationships with all partners.


• Assist with fund development as directed.


• Participate in staff meetings and professional meetings

Commitment to racial equity and social justice:

• Work within and across agency departments to build culture of equity and antiracism.


• Evolve knowledge and strategy of equity and antiracism on an individual and team level.


• Participate in meetings, training, and workshops hosted by SHS about diversity, equity, inclusion, antiracism, and other related topics.

Demonstrate essential knowledge, abilities, and skills:

• Ability to be decisive and effective under pressure and maintain composure in crisis situations.


• Ability to work very well independently, with excellent skills in teamwork and collaboration.


• Ability to be flexible and manage time.


• Knowledge of Harm Reduction/Housing First Model and commitment to that model.


• Knowledge of trauma-informed service and motivational interviewing techniques.


• Ability to establish and maintain effective working relationships within and outside the


• Ability to maintain confidentiality.


• Ability to represent agency decisions constructively.


• Ability to promote a professional work environment that is affirming, respectful and understanding of diverse people.


• Have organizational skills and be able to prioritize tasks in order to accomplish the day-to-day activities.


• Possess superior computer skills, with experience in Microsoft Word, Excel, and Outlook. Demonstrate ability to learn additional computer skills/program as necessary


• Adhere to a standard framework of boundaries in all interactions with guests, volunteers, staff and public.

Job Requirements:

• Bachelor’s Degree in the field of Social Work, Human Services or Community Development is required or equivalent knowledge, skills, and experience.


• Four years work experience in social service position required, with at least 2 years in administration, management, and supervision desired.


• Four years related experience working with: individuals experiencing mental health issues; chemical health issues; ethnically diverse populations; people experiencing or significantly impacted by poverty, people experiencing homelessness.


• Must be skilled in the following: relationship building, excellent interpersonal, written, and verbal communication and navigation of the Twin Cities’ social service system.


• Must be able to produce letters and reports of professional quality.


• Driver’s license and vehicle are required.