Site Account Representative I

Work Schedule

Environmental Conditions

Job Description

Position: Site Account Representative I

Location: Norwood, MA

Schedule: Monday-Friday, 1st shift.

As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world’s toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.

DESCRIPTION:
Join Unity Lab Services (ULS), a team of Thermo Fisher Scientific, as a Site Account Representative I and contribute to scientific discovery. In this role, you'll serve as an on-site asset management resource for key customer accounts, ensuring seamless laboratory operations and exceptional service delivery. You'll coordinate lab instrument services, maintain accurate inventory systems, and build strong relationships with scientists, vendors, and internal teams.

Working closely with customers and service providers, you'll manage operations according to program contracts and statements of work. Your responsibilities include coordinating maintenance schedules, tracking work orders, maintaining detailed asset records, and ensuring compliance with regulatory guidelines. You'll also support quarterly business reviews, analyze customer metrics, and contribute to continuous improvement initiatives.

This customer-facing position offers the opportunity to contribute to our mission of enabling customers to make the world healthier, cleaner, and safer. You'll work in a professional laboratory environment while developing valuable skills in service coordination, relationship management, and operations support.

REQUIREMENTS:

Education, Experience

• Minimum of High School Diploma and 2+ years of experience
• Bachelor's Degree preferred; no prior experience required
• Preferred Fields of Study: Science-related
• Experience in Life Science or Healthcare environment preferred

Knowldge, Skills, Abilities

• Proficiency in Microsoft Office suite (Word, Excel, PowerPoint)
• Effective communication and interpersonal skills for interacting with various levels of personnel
• Detail-oriented with excellent organizational and documentation abilities
• Ability to maintain computerized maintenance management systems (CMMS)
• Physical capability to walk, stand, lift up to 50 lbs, and work in laboratory environments
• Ability to travel to multiple client locations as needed
• Ability to wear required personal protective equipment (lab coats, safety gear, etc.)
• Problem-solving skills and commitment to customer satisfaction
• Ability to work independently and as part of a team
• Commitment to safety protocols and regulatory compliance
• Ability to adapt to changing priorities and customer needs

Compensation and Benefits

This position may also be eligible to receive a variable annual bonus based on company, team, and/or individual performance results in accordance with company policy. We offer a comprehensive Total Rewards package that our U.S. colleagues and their families can count on, which includes:

• A choice of national medical and dental plans, and a national vision plan, including health incentive programs

• Employee assistance and family support programs, including commuter benefits and tuition reimbursement

• At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy

• Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan

• Employees’ Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount

For more information on our benefits, please visit: https://jobs.thermofisher.com/global/en/total-rewards