Site Administrator

Forward Family Services is a company dedicated to improving the quality of life and to empower every individual and family we serve to overcome their challenges and achieve their full potential. Our main goal is to provide the most effective and individualized treatment for our clients by continuously providing direct and indirect observation as a set-up for success. We believe in a comprehensive approach, incorporating all facets and persons in an individual’s life as a key contributor to their success and satisfaction.

OVERALL OBJECTIVE

The Site Administrator compiles and maintains records of business transactions and office activities of establishment by performing the following duties.

Essential Duties and Responsibilities include the following.

Communication and Team Building

• Works closely with Admin Staff, Trainers, Supervisors and Clinical Directors.
• Supports other management and Executives as needed.
• Establish professional relationships with co-workers, clients and clients’ families.
• Facilitate an atmosphere in which excellence in client care is provided. 
• Help with problem resolution as situations arise.
• Establish uniform correspondence procedures and style practices.

Operational Responsibilities

• Greet and assist guests at the reception area
• Check in/out clients and oversee clients between sessions and transitions to parents
• Answer phone calls and provide information on services
• Opens, sorts, and distributes incoming mail, and collects, seals, and stamps outgoing mail.
• Delivers oral, written, or electronic messages.
• Creates, maintains, and manages scheduling for clients and staff of assigned regions.
• Conducts daily utilization, billing, time punch, and scheduling audits.
• Operates computer terminals to input and retrieve data.
• Maintains Key Point Indicators, compliance trackers, and uploads records and paperwork for the center.
• Collects and distributes paperwork from one department to another.
• File contents correctly in designated folders and chronologically within each folder.
• Manage, record, and process Co-Payments of assigned region.
• Organize front office, appreciation and communication boards, and center supplies.
• Order supplies, maintain facility compliance, and coordinate with vendors for facility services.
• Maximize office productivity through proficient use of appropriate software applications.
• Maintain a professional facility appearance that meets the expectations of Forward Family Services standards.

Other duties may be assigned in correlation to site practices and procedures.

Supervisory Responsibilities

• Hold all staff accountable to dress code and ID/badge compliance.
• Hold all staff accountable to all time punch/scheduling policies.
• Hold all staff accountable to daily session note/rendering policies.

Requirements

Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

High school education; or up to 1 year of related experience or training; or equivalent combination of education and experience.

Competencies To perform the job successfully, an individual should demonstrate the following competencies:

Job Knowledge - Competent in required job skills and knowledge; exhibits ability to learn and apply new skills; requires minimal supervision; displays understanding of how job relates to others.

Use of Technology - Demonstrates required skills; uses technology to increase productivity.

Design - Generates creative solutions; demonstrates attention to detail.

Problem Solving - Identifies and resolves problems in a timely manner; develops alternative solutions; works well in group problem solving situations.

Customer Service - Responds promptly to customer needs; responds to requests for service and assistance.

Communications - Expresses ideas and thoughts verbally; exhibits good listening and comprehension; keeps others adequately informed; selects and uses appropriate communication methods.

Teamwork - Balances team and individual responsibilities.

Quality Management - Looks for ways to improve and promote quality; demonstrates accuracy and thoroughness.

Organizational Support - Follows policies and procedures; completes administrative tasks correctly and on time.

Personal Appearance - Dresses appropriately for position; keeps self well groomed.

Attendance/Punctuality - Is consistently at work and on time; ensures work responsibilities are covered when absent; arrives at meetings and appointments on time.

Safety and Security - Observes safety and security procedures; reports potentially unsafe conditions; uses equipment and materials properly.

Reasoning Ability - Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.

Computer Skills - Ability to use Microsoft Office suite and navigate the internet using various web browsers.

Physical Demands & Work Environment The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. While performing the duties of this Job, the employee is regularly required to stand.  The employee is frequently required to sit.  The employee is occasionally required to walk. The noise level in the work environment is usually moderate.

Certifications

Must complete 40Hr Registered Behavior Technician training, pass competency assessment and RBT Exam within 6 months of joining Forward Family Services (educational course is paid for by Forward BMH, and RBT exam is reimbursed after passing exam)

Job Requirements

Basic & Physical Requirements:

• Must be able to lift up to 50 pounds
• Must be able to lift and carry clients with adaptive equipment.
• Must be able to assume and maintain a variety of postures (kneeling, squatting, crawling, sitting, standing) for extended periods of time.
• Must be able to sit on the floor or stand for extended periods of time.
• Must be willing and able to restrain/hold/transport and utilize quick body movements as indicated in the Behavior Intervention Plan in the course of working with children with challenging behavior.
• Must have manual dexterity to perform specific computer and electronic device functions for data collection.
• Must be physically present at the assigned job location, which may include home, school, and community placements.
• Must be able to receive detailed information through oral communication.
• Must have visual acuity to read and comprehend written communication through computer, electronic devices, and paper means.