Site Coordinator, System Administrator

The Site Coordinator, Systems Administrator provides advanced, senior-level technical leadership for PC, network-connected endpoint, and workspace IT operations at the site. This position is responsible for coordinating day-to-day IT activities, optimizing local network and endpoint performance, managing hardware lifecycles, and overseeing complex system workflows and high-priority operational tasks. The role serves as the primary on-site escalation point for complex technical issues, ensures compliance with agency IT policies, and mentors junior staff to deliver consistent, high-quality customer service.

This position aligns with Cayuse’s core values of Innovation, Excellence, Collaboration, Adaptability, and Integrity by fostering technical solutions that meet customer needs, promoting teamwork, and prioritizing quality in deliverables.

• Coordinate daily IT operations for the site, ensuring timely response to incidents, service requests, and project requirements.
• Serve as the primary on-site point of contact for end users, stakeholders, and management on IT-related issues, outages, and changes.
• Interface with agency leadership and external partners to communicate status, risks, and impacts related to site IT services.
• Ensure that all site IT activities are aligned with agency mission objectives, operational priorities, and established service level agreements (SLAs).
• Lead the optimization of network performance and endpoint connectivity within the site, focusing on PCs, laptops, thin clients, and other network-connected devices.
• Conduct scheduled network performance evaluations for PC and endpoint environments, emphasizing workstation connectivity, bandwidth utilization, and application responsiveness.
• Analyze connectivity bottlenecks and recurring performance issues impacting user productivity; develop and recommend remediation and optimization strategies.
• Monitor the structural stability of endpoint-related network segments, document findings and trends, and escalate systemic issues to IT leadership and engineering teams as appropriate.
• Provide senior-level technical support and systems administration for PCs, operating systems, core applications, and associated services.
• Act as the primary escalation tier for highly analytical, complex, and persistent ticket issues related to PCs, endpoints, and local infrastructure.
• Collaborate with network, systems, cybersecurity, and application teams to resolve cross-domain incidents and to prevent recurrence through root cause analysis, documentation, and knowledge sharing.
• Standardize, refine, and enforce operational workflows, procedures, and runbooks to improve efficiency, consistency, and customer satisfaction.
• Monitor workspace adherence to agency IT policies, standards, and configuration baselines for PCs, peripherals, and connected devices.
• Identify security gaps such as unauthorized software, improper device usage, or non-compliant configurations, and initiate corrective actions, remediation, or appropriate escalations.
• Support security and compliance activities, including audits, inspections, and remediation initiatives; report compliance status and risk areas to management.
• Ensure that systems and endpoints under purview follow established patching, antivirus, encryption, and access control requirements.
• Provide subject matter expertise on hardware lifecycle management, including deployment, maintenance, upgrades, decommissioning, and secure disposal in alignment with agency policy.
• Plan and coordinate site-level hardware refreshes, replacements, and relocations in collaboration with central IT and logistics teams.
• Design and deliver hands-on IT equipment disposal training for agency personnel, covering sanitization, tagging, chain-of-custody, and proper disposition processes.
• Ensure that all documentation and records related to asset inventory, transfers, and disposal are complete, accurate, and audit-ready.
• Oversee the quality, clarity, and completeness of technical documentation, including ticket notes, user instructions, FAQs, and technical runbooks.
• Ensure timely, accurate updates in the ticketing system regarding work performed, resolution details, and follow-up actions.
• Provide clear, concise status updates and technical explanations to non-technical stakeholders, including progress reports on high-visibility issues and projects.
• Promote a customer-focused culture by modeling professionalism, responsiveness, and respectful communication in all interactions.
• Provide senior-level guidance, coaching, and informal training to junior technicians and site support staff.
• Ensure consistent adherence to technical standards, procedures, and SLAs across the site support team.
• Contribute to team skills development by sharing best practices, lessons learned, and emerging technology insights.
• Other duties as assigned.

• Requires a Bachelor's degree (or equivalent work experience) in IT, Computer Science, Business Administration, or related field.
• 12 years of related experience.
• Must have good technical knowledge of hardware, software, and network troubleshooting, and training or experience with IT equipment setup and maintenance.
• Secret Clearance is required.
• Must be able to pass a background check. May require additional background checks as required by projects and/or clients at any time during employment.

Minimum Skills Required:

• Must possess problem-solving skills.
• Must be capable of working with remote support tools and ticketing systems and must be willing to travel.
• Excellent problem-solving, analytical, communication, and interpersonal skills are essential.
• Ability to respond effectively to customers with a sense of urgency.
• Proficient in Microsoft and Adobe toolsets, including Excel, Word, PowerPoint, Acrobat, etc.
• Highly motivated with the ability to handle and manage multiple tasks at any one time.
• Ability to forge new relationships, individual and teaming in nature.
• Must be a Self-starter, that can work independently and as part of a team.

Our Commitment to you / overview of benefits

• Medical, Dental and Vision Insurance; Wellness Program
• Flexible Spending Accounts (Healthcare, Dependent Care, Commuter)
• Short-Term and Long-Term Disability options
• Basic Life and AD&D Insurance (Company Provided)
• Voluntary Life and AD&D options
• 401(k) Retirement Savings Plan with matching after one year
• Paid Time Off

Reports to: Project Manager

Working Conditions

• Professional office environment.
• Must be able to work on-site.
• Must be physically and mentally able to perform duties extended periods of time.
• Ability to use a computer and other office productivity tools with sufficient speed to meet the demands of this position.
• Must be able to establish a productive and professional workspace.
• Must be able to sit for long periods of time looking at computer screen.
• May be asked to work a flexible schedule which may include holidays.
• May be asked to travel for business or professional development purposes.
• May be asked to work hours outside of normal business hours.

Other Duties: Please note this job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job.  Duties, responsibilities, and activities may change at any time with or without notice.

Cayuse is an Equal Opportunity Employer.  All employment decisions are based on merit, qualifications, skills, and abilities. All qualified applicants will receive consideration for employment in accordance with any applicable federal, state, or local law.