Site Director (Administrative) / Site Administrator Crisis Walk-In Program

OUR MISSION
Wellness Equity Alliance (WEA) is a novel national public health organization comprised of a multidisciplinary team of population and public health experts with backgrounds in infectious disease, public health, emergency medicine, primary care, cardiology, pediatrics, psychiatry, community health work (CHW), nursing and advanced practice pharmacy. We work nearly exclusively with underrepresented communities, fundamentally addressing health-care disparities and the social determinants of health (SDoH) that have been amplified during the COVID-19 pandemic, prioritizing the following:

• People experiencing homelessness
• Indigenous communities
• Immigrant communities
• Rural communities
• BIPoC communities
• LGBTQIA+ communities
• Justice-impacted communities

The WEA team is diverse, inclusive, and nimble enough to assemble teams of healthcare professionals within days using our proven local staff recruitment models to address population health crises and communicable disease outbreaks. The WEA team’s partnership model is collaborative and allows hospitals, health jurisdictions, state/local government agencies to provide timely care using equity-based strategies for individuals and marginalized communities.

Position Summary

The Site Director (Administrative) serves as the Site Administrator for WEA’s Indio Crisis Walk-In (CWI) program. This position provides non-clinical operational leadership and is responsible for ensuring the site runs smoothly, safely, and efficiently across 24/7 operations, supporting a multidisciplinary team delivering urgent behavioral health crisis services.

This role functions as an enhanced Practice Manager in a complex, high-acuity environment. The ideal candidate is a strong operator who can establish structure, manage competing priorities, coordinate multiple stakeholders, and keep day-to-day operations moving forward with consistency and accountability.

Importantly, the Site Administrator will work in close partnership with clinical leadership as an operations–clinical dyad, supporting program excellence through strong communication, coordination, and shared ownership of site performance. The Site Administrator partners daily with leaders such as the Behavioral Health Director, Nurse Manager, and prescribers while maintaining clear administrative scope. This role does not provide direct patient care or clinical supervision and does not require a clinical license. Candidates with prior experience or strong interest in Crisis Stabilization Unit (CSU) environments are highly encouraged to apply, as the operational intensity and patient flow are similar.

Key Responsibilities

1. Site Administration & Operational Leadership (Dyad Partnership with Clinical Leadership)

• Serve as the on-site operational leader and primary point person for daily CWI operation
• Partner with clinical leadership as an operations–clinical dyad to ensure alignment between operational execution and clinical service delivery
• Ensure consistent site execution and readiness across all shifts, including evenings, weekends, and holidays
• Facilitate daily operational huddles and coordination rhythms that support safe, efficient, and reliable care delivery
• Maintain clear communication loops across operations, clinical staff, peers, and support services to identify issues early and drive resolution
• Support implementation of operational workflows and site processes that enable high-quality patient flow and team effectiveness

2. Staffing Support & Workforce Coordination (Non-Clinical)

• Coordinate staffing logistics and operational coverage planning in partnership with clinical leadership to support 24/7/365 readiness
• Track staffing coverage needs and proactively escalate staffing gaps, coverage risks, and operational concerns to appropriate leaders
• Support onboarding logistics and operational readiness tasks for new hires (access, orientation scheduling, checklists, etc.)
• Maintain staffing trackers and operational tools that support interview coordination and hiring execution
• Support unit stability through scheduling coordination and operational readiness follow-through (without clinical scheduling authority)

3. Compliance & Quality Support (Operational)

• Support operational compliance by ensuring site-level processes align with program requirements and internal policies
• Partner with clinical leadership to support readiness reviews, audits, and operational improvement initiatives
• Ensure operational systems and documentation are organized and accessible to support County and program requirements
• Support incident routing protocols to ensure urgent issues are escalated to clinical leadership appropriately and tracked through closure

4. Administrative Infrastructure, Documentation, Site Readiness & Systems Management

• Ensure core operational documentation, workflows, and resources are organized, version-controlled, and accessible
• Maintain shared drive structures and operational files that support compliance and launch readiness
• Coordinate and track site readiness action items, including:
  
  • facility access/keys and badging needs
  • space configuration considerations
  • furniture, supply staging, and operational setup items
  • walkthrough punch lists and resolution tracking
    
    
• Partner with RUHS and facilities stakeholders on site logistics such as repairs, furniture placement, and readiness timelines
• Support EHR operational readiness and administrative workflows (in collaboration with clinical leadership; non-clinical scope)

5. Partner & Stakeholder Coordination (Operational Liaison)

• Serve as an operational liaison with RUHS and external partners for day-to-day coordination, logistics, and issue resolution
• Support cross-functional meetings, agenda development, action item tracking, and follow-up communications
• Help ensure continuity of operations by coordinating with internal and external stakeholders as processes evolve

6. Real-Time Problem Solving & On-the-Ground Execution

• Act quickly to resolve operational barriers (staffing logistics, supplies, facility issues, workflow gaps) and drive the site forward
• Provide calm, structured leadership during high-pressure moments, ensuring operational stability and clear escalation to clinical leaders when needed
• Support after-action follow-up and closure of action items resulting from incidents, operational issues, or site challenges

Required Qualifications

• Bachelor’s degree in healthcare administration, public administration, operations management, business, or a related field (Master’s preferred but not required)
• 3–5+ years of experience in healthcare operations, clinic administration, program management, or site leadership
• 2+ years of leadership experience, including team coordination and accountability
• Proven ability to operate independently, manage complexity, and execute in a fast-changing environment
• Strong communication, organization, prioritization, and follow-through skills
• Comfort supporting 24/7 operations in a high-acuity setting (behavioral health or urgent care strongly preferred)
• Experience supporting behavioral health, crisis services, urgent care, ED operations, or CSU environments

Preferred Qualifications (Nice-to-Have)

• Familiarity with county/public-sector healthcare partnerships, compliance requirements, and operational reporting
• Experience working with EHRs and operational workflows supporting documentation and billing processes
• Prior practice manager or clinic administrator experience (multi-disciplinary, high-volume setting strongly preferred)
  

Key Competencies

• Strong operational leadership and accountability
• Ability to partner effectively with clinical leadership in a dyad model
• Cross-functional coordination and stakeholder management
• Comfort in ambiguity; ability to build structure as the program evolves
• Clear and calm communication under pressure
• Systems thinking and continuous improvement mindset
• Strong organization and administrative rigor (documents, trackers, workflows)