Site Director (RPh): NeighborHealth (Boston, MA)

POSITION SUMMARY:

As the Clearway Health Site Director, Specialty Pharmacy Operations, you are an accomplished and strategic team leader who plays a pivotal role in developing and expanding our Specialty Pharmacy program for our esteemed health system partners. This position represents the most senior on-site leadership role overseeing the partner’s specialty pharmacy program and carries full accountability for its successful execution—ensuring clinical excellence, operational efficiency, and strong financial performance.

Our unique partnership model touches every facet of specialty pharmacy program development, including the direct integration of pharmacy resources within client clinics. This model is informed by deep expertise gained through operating within academic health systems and health plans. In this role, you will serve as a visible leader and innovator, guiding the integration of a clinical patient management program into the broader delivery of patient care. You will oversee program development, implementation, and outcomes, playing a critical role in driving impact, growth, and long-term success.

ESSENTIAL RESPONSIBILITIES/DUTIES:

As a trusted leader in driving growth for your partner organization's new Specialty Pharmacy, you will be at the forefront of a dynamic and exciting role. Your key responsibilities include:

• Strategically executing and developing goals, plans, and tactics to ensure continuous improvement in the size and profitability of your partner's specialty pharmacy program.
• Inspiring, developing, and motivating our on-site teams of specialty pharmacists, liaisons, and other staff to not only meet but exceed goals, fostering high patient and provider satisfaction.
• Owning the relationship between our organization and your partner's leadership and pharmacy teams, ensuring seamless collaboration.
• Coordinating and managing external relationships with pharmaceutical manufacturers, third-party payors, and organizations associated with specialty pharmacy, all on behalf of your partner health system.
• Ensuring strict compliance with limited distribution drug and specialty pharmacy contract requirements in partnership with your health system clients.
• Directing project management for all initiatives at your partner health system site related to Specialty Pharmacy development, covering planning, development, and timely project execution.
• Providing your expertise to identify improvements in pharmacy operations, guaranteeing the delivery of top-notch service within your partner's Specialty Pharmacy.
• Forecasting and preparing the Specialty Pharmacy operating and financial plans, including financial planning and decision support.
• Participating in educational forums and professional organizations, representing both the partner and Clearway Health.
• Collaborating with Clearway Health corporate resources to leverage subject matter expertise and obtain the necessary resources to execute and exceed your plans.

In collaboration with the department staff, you will:

• Identify appropriate quality measures.
• Set goals for process improvement and client/patient outcomes
• Coordinate chart reviews and audits.
• Compile performance improvement reports for presentation to appropriate committees.
• Overseeing compliance with the clinical patient management program.
• Implementation of methods and accountabilities to track applicable state and federal laws and regulations
• Ongoing internal monitoring, auditing and reporting designed to ensure consistent compliance with applicable laws and regulations
• Prompt response to detected risks, problems and incidents related to regulatory compliance
• Take corrective action to prevent future occurrence of problems or incident

EDUCATION:

• Bachelor’s or Doctor of Pharmacy (PharmD) degree from an accredited school of pharmacy, required
• Completion of a PGY-1 Pharmacy Residency or 3+ years of relevant pharmacy experience, required
• Completion of a PGY-2 Pharmacy Residency or 6+ years of relevant pharmacy experience, preferred
• MBA or other advanced business degree, preferred

CERTIFICATES, LICENSES, REGISTRATIONS REQUIRED:

• Active and unrestricted Pharmacist License in the State of Kentucky at the time of hire
• Ability to become a Preceptor if not already one within 180 days of hire

EXPERIENCE:

• 7+ years of relevant pharmacy experience, including a combination of clinical, operational, and/or leadership responsibilities
• At least 4 years in a supervisory or leadership capacity, preferred
• Experience with 340B programs, or willingness to complete a 340B certificate program within 6 months of employment, required

KNOWLEDGE AND SKILLS:

• Experience managing and successfully executing complex projects (preferably in a hospital, clinic or health system setting) while working with diverse stakeholders (bonus points for a background in 340B).
• Leadership within a specialty pharmacy, health system, or managed care setting with a record of accomplishment of transformation.
• Prior responsibility for successfully managing a P&L for a specialty pharmacy or large-scale pharmacy program.
• Clear and effective people management and communication skills.
• Excellent project management skills.
• Proactive approach to problem solving with a high attention to detail.
• Proficiency in MS Office including Word, Excel, PPT, Outlook.
• Experience working in a clinical setting, ideally holding a PharmD, BS in Pharmacy, or another clinical credential such as a RN (Registered Nurse), or MD (Medical Doctor).
• Firsthand experience in a start-up specialty pharmacy or early-stage health care environments.
• Experience and understanding with clinical knowledge in specialty drugs and treatments.
• Proficiency with standard software used in a healthcare setting, such as EMR (Electronic Medical Records) systems (i.e., EPIC, Cerner, Meditech), dispensing systems (i.e., QS/1, RX30, Liberty).
• Background in specialty pharmacy accreditation (application, process, and maintenance of the accreditation at partner sites).

ADDITIONAL KNOWLEDGE AND SKILLS PREFERRED:

• Depending on site-specific requirements, an active certification in good standing as a Certified Specialty Pharmacist (CSP) from the National Association of Specialty Pharmacy (NASP) may be required
• Ambulatory Care Pharmacy Specialty Certification (BCACP) or ability to obtain within one year of hire
• Lean Six Sigma Belt, Yellow or Green, preferred

Special Working Conditions (On-call, travel, shift, coverage):

• Must be open to regional geographic responsibilities that may increase with company growth (travel up to 20% of time potentially).
• Clearway Health Specialty Pharmacies, serving patients in hospitals, health systems, and communities, may require employees at client sites to work on company-recognized holidays

This information is being provided to promote pay transparency and equal employment opportunities at Clearway Health. The current annual compensation range for this position is $153,000 - $190,000. The actual rate within this range that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors.