Site Director - SAT

The Site Director at OneTouch Direct is a crucial leadership position that oversees the daily operations of the site. The successful candidate will be responsible for driving strategic initiatives, managing staff, and ensuring optimal performance across all areas of the site. You will serve as a key point of contact between corporate management and the operational team, ensuring that corporate objectives align with local execution.

This role requires a strong leader who is adept at creating a culture of excellence, fostering professional growth, and championing client satisfaction. The Site Director will work to enhance operational processes, improve employee engagement, and achieve the site’s financial goals.

Responsibilities include:

• Developing and implementing effective strategies to meet operational and financial objectives.
• Leading, mentoring, and supporting all staff to enhance productivity and employee morale.
• Ensuring compliance with company policies and industry regulations.
• Driving continuous improvement initiatives to enhance service quality and efficiency.
• Overseeing client relationships and managing client expectations proactively.
• Monitoring key performance indicators to assess and report on site performance.
• Recruiting, training, and developing talent to ensure a high-performing team.

Qualifications:

• Bachelor’s degree in Business Administration, Management, or related field.
• At least 5 years of experience in a leadership role within the call center industry.
• Strong familiarization with performance metrics and call center analytics.
• Excellent communication and interpersonal skills for effective team interaction.
• Demonstrated experience in managing budgets and financial information.
• Strong organizational and multitasking abilities in a high-pressure environment.
• Proven ability to think strategically and drive change within an organization.

Preferred Qualifications:

• Experience in workforce management and operational excellence.
• Proficient in CRM and other relevant software applications.
• Ability to lead change and foster innovation within the team.

• Full-Time Hours: 40 - 50 hours per week schedule
• Great workplace: Daily and weekly incentives to create a fun, competitive, and rewarding environment!
• Benefits: Health Care Plan (Medical, Dental & Vision)
• Growth: Opportunity for professional advancement as we grow!
• Culture: Diverse, welcoming culture with Employee Resource Groups