Site Dispatcher

Shift is Mon -Fri - 8:30am -5pm

Key Responsibilities

• Plan, coordinate, and manage freight movements in an efficient and cost -effective manner.
  
• Serve as the primary point of contact for customers and drivers throughout the transportation process, from load assignment through final delivery.
  
• Build and maintain strong professional relationships with customers, drivers, and internal stakeholders.
  
• Monitor active shipments to ensure on -time pickups and deliveries while meeting customer expectations and performance standards.
  
• Proactively identify, troubleshoot, and resolve transportation and service -related issues.
  
• Collaborate with cross -functional teams to address operational challenges and ensure service excellence.
  
• Maintain accurate records and communicate updates regarding shipment status and delivery performance.
  
• Perform additional duties as assigned by leadership.
  

Required Skills & Competencies

• Strong verbal and written communication skills.
  
• Excellent customer service and conflict -resolution abilities.
  
• Proven relationship -building and interpersonal skills.
  
• Highly organized with strong attention to detail.
  
• Ability to prioritize tasks, manage multiple responsibilities, and perform effectively in a fast -paced environment.
  
• Intermediate proficiency with Microsoft Office Suite, including Word, Excel, and Outlook.
  
• Ability to quickly learn and utilize transportation and dispatch management software.
  

Requirements