Site Infrastructure Specialist

Eaton\u2019s Corporate Sector division is currently seeking a Site Infrastructure Specialist. This position will sit out of our Richmond, VA site.\n\nThe expected annual salary range for this role is $84000 - $123000 a year. \n\nPlease note the salary information shown above is a general guideline only. Salaries are based upon candidate skills, experience, and qualifications, as well as market and business considerations. \n\n## What you\u2019ll do:\n\nJob Summary \nThe primary function of this position is to provide site support and ensure compliance with all of Eaton\u0027s policies and procedures with minimal supervision. Our customers include all of Eaton\u2019s users (local and remote). Day to day IT ownership for site(s), site health \u0026 site customer experience, ensuring fast and quality restoration of site IT service interruptions. Leads regional improvement initiatives. \n\n\nJob Responsibilities \nTools/Technology \n\u2022 Workforce Productivity: Deployment, configuration, and support of hardware client operating systems, and productivity software for end users. Support users with Office 365 and standard productivity tools; provide basic training and guidance. \n\u2022 End User Computing \u0026 Mobility: Assist with mobile device setup and EUC tools, following standard procedures. \n\u2022 Smart Hands in Server Rooms: Provide hands-on support in server rooms, ensuring safety protocols, monitoring environments, and installing/troubleshooting servers, Virtual Machines (VMs), and UPS systems. \n\u2022 Physical Security: Support visitor management systems and maintain knowledge of access control and video surveillance technologies. \n\u2022 PC Desktop Support: Deliver onsite and remote support via BeyondTrust, manage virtual desktops, Zscaler, printers, peripherals, and PC lifecycle; resolve connectivity and security configuration issues. \n\u2022 Network Infrastructure: Troubleshooting across LAN/WAN (including SD-WAN), network security, and OT environments. Assist with support for Network Security Operations technologies that enable secure site connectivity globally including site firewalls, and network segmentation. \n\u2022 Mobile: Manage on-site cellular tech and support mobile communication devices (femto cells). \n\u2022 Operational Technology: Supports OT systems by connecting industrial machines to the network. Understands the role of OT in industrial environments. \n\u2022 UC Technology: Deploy and troubleshoot VoIP/telephony, conference room tech, digital signage, call center connectivity, and POTS-in-a-Box solutions. \n\u2022 Knowledge Management: Create and maintain technical documentation to support knowledge sharing. \n\u2022 Prioritize the use of AI tools in standard work activities; identify opportunities to automate and streamline to gain efficiencies.\n\n## Qualifications:\n\nBasic Qualifications: \n\u2022 Associate degree plus 3 years IT experience or high school diploma plus 5 years IT experience required. \n\u2022 Minimum 5 years of relevant IT service delivery experience. \n\u2022 This position requires use of information or access to hardware which may be subject to the International Traffic in Arms Regulations (ITAR). All applicants must be U.S. persons within the meaning of ITAR. ITAR defines a U.S. person as a U.S. Citizen, U.S. Permanent Resident (i.e. \u0027Green Card Holder\u0027), Political Asylee, or Refugee. \n\u2022 No relocation benefit is being offered for this position. Only candidates within a 50-mile radius of Richmond, VA will be considered. Active-Duty Military Service member candidates are exempt from the geographical area limitation. \n\u2022 Legally authorized to work in the U.S. without company sponsorship now or in the future. \n\nPreferred Qualifications: \n\u2022 Bachelors degree in IT from an accredited institution \n\n\u2022 ITIL foundations certification \n\u2022 CompTIA A+ certification \n\n## Skills:\n\nTechnical knowledge \n\u2022 Intermediate knowledge of MS Windows Operating Systems \n\u2022 Intermediate knowledge of MS Office Suites - PowerPoint, Excel, SharePoint, Outlook \n\u2022 Intermediate knowledge of Hardware Devices - online PCs, PC peripherals, PC non-networked, OT Systems (I4.0), hand scanners, printers, switches, wireless access points, virtual machines, UPS, R\u0026D Labs, and mobile phones. \n\u2022 Intermediate knowledge of other IT infrastructure - network, servers, storage, phone systems \n\u2022 Miscellaneous equipment used in manufacturing locations such as bar code scanners, specialized printers, industrial PCs, RF Scanners, etc. \n\u2022 Ability to adapt and learn; to support complex IT environments that may contain various operating systems, desktop, network, phone, and mobile technology \n\u2022 IT Service Management (ITIL) - Asset Management, Incident Management, Request Fulfilment, Problem Management, and Change Management \n\u2022 Ability to lead IT initiatives across the organization\n\nSoft skills \n\u2022 Excellent customer service and communication skills \n\u2022 Ability to relate well to people at all levels of the organization \n\u2022 Mentoring of Analysts optional \n\u2022 Instructional guidance for Customers \n\u2022 Communications: Communicate clearly across languages and audiences, translating technical content for non-technical users. \n\u2022 Communication-SelfMotivation-Leadership-Responsibility-Teamwork-Problem Solving-Technical Agility -Ability to Work Under Pressure-Time Management-Flexibility-Agile Mindset-Conflict Resolution-Negotiation \n\u2022 Core Competencies: Demonstrate sound judgment, attention to detail, empathy, accountability, and effective conflict resolution. \n\u2022 Learning Agility: Actively pursue training and development opportunities. \n\u2022 Ability to draw conclusion from complex data sets to improve a metric or effort. Can present solutions and drive the improvement from data analysis.\n\nWe are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant\u0027s race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.\n\nEaton believes in second chance employment. Qualified applicants with arrest or conviction history will be considered regardless of their arrest or conviction history, consistent with the Los Angeles County Fair Chance Ordinance, the California Fair Chance Act and other local laws.\n\nYou do not need to disclose your conviction history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if Eaton is concerned about conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report.\n\nTo request a disability-related reasonable accommodation to assist you in your job search, application, or interview process, please call us at 1-800-836-6345 to discuss your specific need. Only accommodation requests will be accepted by this phone number.\n\nWe know that good benefit programs are important to employees and their families. Eaton provides various Health and Welfare benefits as well as Retirement benefits, and several programs that provide for paid and unpaid time away from work. Click here for more detail: Eaton Benefits Overview. Please note that specific programs and options available to an employee may depend on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.\n