Site Lead - Print and Processing Mail Clerk

Site Lead – Print and Processing Mail Clerk

This role serves as PRI’s onsite Site Lead, providing day-to-day operational leadership while remaining hands-on with production work. The Site Lead acts as the primary onsite escalation point and performs as the Site Supervisor in the absence of the Site Supervisor / Project Manager. The position partners closely with Verra Mobility leadership and PRI management to ensure service level agreements (SLAs), quality standards, and customer expectations are consistently met.

Key Responsibilities

Site Lead & Operations Management

• Serve as PRI’s onsite Site Lead for print, mail, violations processing, and customer service operations.
  
  


• Lead daily workflow planning by reviewing volumes, setting priorities, assigning work, and adjusting coverage to meet SLAs.
  
  


• Act as the onsite subject matter expert and first point of escalation for routine operational issues.
  
  


• Perform as the Site Supervisor during scheduled or unscheduled absences.
  
  


• Escalate issues to PRI and Verra Mobility management with clear summaries of impact, actions taken, and recommended next steps.
  
  


• Anticipate risks such as volume spikes, staffing gaps, or equipment issues and take proactive steps to stabilize operations.
  
  


• Coordinate handoffs across print, mail, and violations processing to prevent delays and rework.
  
  


• Maintain daily production tracking and end-of-day status reporting.
  
  


• Support onboarding, refresher training, and cross-training of staff; maintain documentation and job aids.
  
  


• Provide real-time coaching and performance feedback; document and elevate performance concerns in accordance with policy.
  
  


• Build strong, professional working relationships with Verra Mobility staff, customers, and vendors.
  
  

Violations Data Processing & Customer Service

• Support the team as a violations processing Data Clerk and Customer Service representative.
  
  


• Process speed camera and red-light camera violations using web-based tools.
  
  


• Handle inbound customer phone calls and walk-in inquiries.
  
  


• Gather information to resolve customer issues accurately and efficiently.
  
  


• Clearly communicate resolution options and next steps to customers.
  
  


• Reconcile walk-in violation payments, including cash, checks, money orders, and credit cards.
  
  


• Enter, edit, proofread, and verify data for accuracy in multiple systems.
  
  


• Meet established production and quality goals.
  
  


• Perform additional administrative and operational support tasks as assigned.
  
  

Print & Mail Operations

• Ensure all print and mail work meets contractual standards for quality, accuracy, and timeliness.
  
  


• Process, print, and mail actions using assigned IT systems and production queues.
  
  


• Operate mailroom equipment, including postage meter, copiers, and folding/inserting machines.
  
  


• Track and maintain records of mail receipt, mailing dates, and required documentation.
  
  


• Replenish postage and manage basic mailroom supplies and inventory.
  
  


• Accurately prepare, weigh, postage, and dispatch outgoing mail in accordance with company and postal regulations.
  
  


• Lift, move, sort, and process full mail bins and incoming mail.
  
  


• Open, scan, and process inbound customer correspondence.
  
  


• Log inbound and outbound items and review for completeness and accuracy.
  
  


• Prepare monthly production and volume reports to support productivity tracking and billing.
  
  


• Perform additional administrative duties as assigned.
  
  

• High School Diploma, GED, or equivalent experience.
  
  


• Demonstrated experience leading or acting as a team lead in a production, processing, mailroom, or service environment.
  
  


• Strong organizational skills with the ability to prioritize workflow and manage competing demands.
  
  


• Proven ability to coach, train, and support employee performance.
  
  


• Strong written and verbal communication skills.
  
  


• Proficiency with Microsoft Word, Excel, Outlook, and the ability to learn multiple systems.
  
  


• Mailroom, print processing, or high-volume processing experience preferred.
  
  


• Customer service or call center experience preferred.
  
  


• High attention to detail, sound judgment, and professionalism.
  
  


• Ability to multitask and meet deadlines in a fast-paced, high-pressure environment.
  
  


• Ability to lift up to 50 pounds and perform standing or seated tasks as required.
  
  


• Ability to pass a background check and drug test.
  
  

• Work is performed onsite in an office and processing center environment.
  
  


• Tasks involve sitting or standing at desks, worktables, or mail processing stations while working independently and as part of a team.