Site Manager

We are seeking a proactive and customer-focused Facility Manager to oversee daily operations of our self storage facility. This role is ideal for a hands-on leader who thrives in a fast-paced environment and takes pride in maintaining a secure, clean, and welcoming property. The Manager will be responsible for driving occupancy, managing onsite staff (if applicable), and ensuring top-tier customer satisfaction.

ESSENTIAL FUNCTIONS

• Contribute to a positive work environment

• Greets walk-in customers in the office

• Greets customers throughout the site/facility

• Provides excellent/outstanding customer service

• Answers the phone and returns customer voicemail messages

• Assists customers in choosing the appropriate size unit for the customers’ needs

• Show sample size units to the customer

• Show customers’ unit location at the site

• Complete customer leases

• Collect/enter customer rent payments

• Report and/or correct safety concerns

OTHER JOB FUNCTIONS – As assigned by the Site Manager

• Clean and prepare vacant storage units for rent

• Perform daily security check(s) of facility (lock check/audit) 

• Perform minor maintenance & custodial duties

• Enforce rules governing the property

• Effectively resolve customer/tenant problems

• Complete and submit company forms and reports accurately and timely

• Maintain clean, orderly office and restrooms

• Stock merchandise (if applicable)

• Perform other duties as assigned

• Maintain a professional personal appearance