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We are seeking a proactive and customer-focused Facility Manager to oversee daily operations of our self storage facility. This role is ideal for a hands-on leader who thrives in a fast-paced environment and takes pride in maintaining a secure, clean, and welcoming property. The Manager will be responsible for driving occupancy, managing onsite staff (if applicable), and ensuring top-tier customer satisfaction.
ESSENTIAL FUNCTIONS
• Contribute to a positive work environment
• Greets walk-in customers in the office
• Greets customers throughout the site/facility
• Provides excellent/outstanding customer service
• Answers the phone and returns customer voicemail messages
• Assists customers in choosing the appropriate size unit for the customers’ needs
• Show sample size units to the customer
• Show customers’ unit location at the site
• Complete customer leases
• Collect/enter customer rent payments
• Report and/or correct safety concerns
OTHER JOB FUNCTIONS – As assigned by the Site Manager
• Clean and prepare vacant storage units for rent
• Perform daily security check(s) of facility (lock check/audit)
• Perform minor maintenance & custodial duties
• Enforce rules governing the property
• Effectively resolve customer/tenant problems
• Complete and submit company forms and reports accurately and timely
• Maintain clean, orderly office and restrooms
• Stock merchandise (if applicable)
• Perform other duties as assigned
• Maintain a professional personal appearance
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