SITE MANAGER

Job Description

Job Description

JOB TITLE: Office Manager
DEPARTMENT: Operations

JOB DESCRIPTION
At CCHS, our goal is to grant equal access to healthcare no matter the economic, social or employment status of our patients. We aim to provide superior patient care! If you have a passion for helping people, for mission work and would like to combine that passion with your clinical skills, this may be the position for you. We offer competitive pay, great benefits with a culture to match.

POSITION SUMMARY

The Office Manager is responsible for upholding the mission of Christ Community Health Services by overseeing daily operations at one of our clinics in conjunction with the Physician Leader and Nurse Manager. Manager is responsible organizing and coordinating office operations and procedures in order to ensure organizational effectiveness and efficiency. This includes supervision of front office staff, managing office supplies and the physical environment of the clinic, troubleshooting, serving as an advocate for patient and staff needs, communicating effectively for operational needs, and other tasks in conjunction with the medical leadership to meet clinical and operational performance objectives for the clinic. The Office Manager delegate that authority, responsibility and accountability necessary to carry out assigned duties.

KEY RESPONSIBILITIES
• Maintain an efficient working environment by reviewing and analyzing front office clinic metrics to ensure meeting company goals (e.g., weekly, quarterly, annually, etc.)
• Proactively manage front office staff, patient scheduling, registration, insurance and self pay eligibility, collection, petty cash and financial counseling and patient flow to minimize delays and cycle times
• Plan, organize, monitor and assess staff performance and quality of work, and actively engages with employees to improve policy and procedural adherence and to promote a high level of patient satisfaction by mentoring, training, and coaching the office staff and delegating assignments to ensure maximum productivity
• Coordinate workflows, implement approved and appropriate systems, policies, and procedures to maintain service and quality standards, and acts as a resource to staff
• Schedule and conduct regular meetings to ensure smooth operations, prepare agendas and materials, meeting minutes action logs and ensures timely follow up
• Oversee coordination of staff schedules, efficient work distribution and relief needs as required
• Implement, manage and maintain record keeping, confidential personnel files, purchasing and inventory control systems
• Assist with Human Resources management: implement policies and procedures, processes of hiring, firing, orienting, training, evaluating, motivating, and disciplining in accordance with desired corporate values and culture.
• Conduct performance evaluations on non-clinical staff
• Ensure timesheets are submitted on a timely basis to insure proper recording of overtime and PTO
• Ensure an appropriate environment of care for the proper functioning of the clinic, including the management of equipment, supplies and other materials, the cleanliness, organization, and functioning of all public and private spaces, and the utilization of any other physical resources.
• Collaborates with the Medical Practice Administrator and Director of Nursing to facilitate on-site surveys and third-party inspections, maintain records, reports, and statistics for administrative and regulatory purposes, and ensure compliance with OSHA, fire safety and other applicable regulations.
• Work in conjunction with other site and centralized CCHS leadership to ensure proper new and revised process implementation and monitoring, and support other clinics in the same with regard to any personal expertise.
• Act as an advocate for patient needs, helping as needed with customer service, questions, complaints, external care and referral coordination, and incident management.
• Troubleshoot and help staff with any problems or unusual situations requiring managerial assistance.
• Identify and respond to all request that can be dealt with independently and confidentially
• Ensure that everyone is treated with respect and dignity in order to motivate these individuals to contribute a mission of the business
• Perform other duties as required to assist CCHS in achieving its mission.

JOBS THIS POSITION DIRECTLY SUPERVISES

Job Title Number of Incumbents
Lead Registration Clerk 1
Registration Clerk 3-4
Greeter 1
Interpreter 1-2
Referral Coordinator 1

POSITION REQUIREMENTS

Skills:
• Interpersonal communication and mediation skills to successfully lead, motivate, and collaborate with a diverse staff in a variety of capacities throughout the organization.
• Organizational skills for ensuring the completion of a large volume of work in a systematic manner.
• Initiative and creativity for problem solving and pro-active improvement of the clinic operations.
• Capable of exemplifying the values of Christ Community Health Services in all circumstances.
• Bilingual candidates could be preferred in some locations.

Education: Relevant college degree or experience in health care administration, management, or other area of medical operations preferred.

Experience: Minimum of three to five years experience working in a primary care setting. Practice management experience preferred.

Licenses or Certifications: None

#J-18808-Ljbffr