Site Manager - Albany Office

The Site Manager (SM) is responsible for working with Peer Support Specialists (PSS) to ensure their office is properly staffed. Ensure daily operations run efficiently and daily tasks to maintain the space are completed. They are also tasked with ordering supplies, documenting expenses, and managing budgets for their site. This involves communicating with all departments to gather supply lists. The SM works closely with the Peer Support Director (PSD), Office Manager, and Executive Director (ED). 

The SM will also provide some peer support, if necessary.   

Duties and responsibilities: 

Site Manager:  

• Facilitate regular (weekly or bi-weekly) staff meetings for your office. 
• Attend and participate in, scheduled staff and leadership meetings. 
• Review and ensure mileage and invoice forms are correct and reflected in progress notes before submitted to Office Manager.
• Attend and participate in weekly check-ins with ED and PSD. 
• Manage staff time off requests, maintain staffing calendar, and ensure site is properly and safely staffed at all times. Approve timecards, coordinate coverage if necessary, and report staffing issues to ED. 
• Communicate with other Site Mangers for needed staff coverage support 
• Work with staff to order supplies for the site. This includes office supplies, programmatic supplies, event supplies, etc. Manage site supply/peer assist budgets, work with Office Manager to report expenses. 
• Use budget tracking forms
• Ensure staff are well informed of, understanding, and enforcing the policies and procedures set by CHANCE and your individual site. Provide redirection and coaching to staff if they misinterpret or do not follow CHANCE’s policies and procedures. 
• Notify PSD and ED of any staff concerns to determine plan for progressive discipline and supervision. 
• Work closely with Office Manager on progressive discipline documentation being uploaded to Paylocity, recruitment/onboarding of staff, termination, and any employee status changes. 
• Conduct one hour of supervision with each PSS at your site, weekly and document using appropriate documentation tools. Supervision sheets are to be submitted to PSD.
• Attend two-hour group supervision for PSS staff and provide support to PSD as needed this includes leading a group at times. 
• Work with ED, Development Manager, and PSD to identify, connect with, manage, and build community partnerships. 
• Work with community partners and neighbors to resolve concerns and build relationships. 
• Coordinate, and participate in, local community events. 
• Coordinate peer events for your site.
• Pull needed data for leadership meetings and as requested by ED, PSD, and Development Manager for grants and contracts.
• Coordinate site maintenance with Project Manager.
• Manage staff time off requests, maintain staffing calendar, and ensure site is properly and safely staffed at all times. Approve timecards, coordinate coverage if necessary, and report staffing issues to ED. 
• Communicate with other Site Mangers for needed staff coverage support 
• Work with staff to order supplies for the site. This includes office supplies, programmatic supplies, event supplies, etc. Manage site supply/peer assist budgets, work with Office Manager to report expenses. 
• Use budget tracking forms
• Ensure staff are well informed of, understanding, and enforcing the policies and procedures set by CHANCE and your individual site. Provide redirection and coaching to staff if they misinterpret or do not follow CHANCE’s policies and procedures. 
• Notify PSD and ED of any staff concerns to determine plan for progressive discipline and supervision. 
• Work closely with Office Manager on progressive discipline documentation being uploaded to Paylocity, recruitment/onboarding of staff, termination, and any employee status changes. 
• Conduct one hour of supervision with each PSS at your site, weekly and document using appropriate documentation tools. Supervision sheets are to be submitted to PSD.
• Attend two-hour group supervision for PSS staff and provide support to PSD as needed this includes leading a group at times. 
• Work with ED, Development Manager, and PSD to identify, connect with, manage, and build community partnerships. 
• Work with community partners and neighbors to resolve concerns and build relationships. 
• Coordinate, and participate in, local community events. 
• Coordinate peer events for your site.
• Pull needed data for leadership meetings and as requested by ED, PSD, and Development Manager for grants and contracts.
• Coordinate site maintenance with Project Manager.
• Delegate and work with staff you supervise to ensure all opening and closing tasks of the building have been completed.
• Other duties as assigned 

Peer Support: 

• Work with peers to identify wellness and recovery goals and build a plan with specific objectives to carry out those goals. 
• Exemplify recovery principles to show that recovery is possible and attainable. 
• Attend and participate in required team, agency, and interdisciplinary meetings. 
• Practice cultural sensitivity, awareness, and competency regarding Person Centered and Peer Delivered Services. 
• Customize approach and apply techniques based on peer’s specific needs. 
• Educate peers and advocate for the values and principles of the recovery model. 
• Connect peers to community resources. 

Qualifications/Requirements: 

• 1+ years’ experience with those experiencing houselessness, addiction, and/or mental health. 
• Experience and/or training in managing crisis using de-escalation methods. 
• Knowledge of community and social service agencies preferred. 
• 1+ years’ experience managing others. 
• Certified as a Peer Support Specialist/ MHACBO certification. 
• Basic computer skills (Microsoft suite). 
• Must be able to pass a state background check. 
• Valid Oregon Driver’s License. 
• Excellent  time management and organizational skills and ability to multi-task. 
• Must follow CHANCE’s Code of Conduct, and policies and procedures. 
• Must maintain strict confidentiality. 

Skills: 

• Consistently maintain a professional demeanor and encourage individual respect. 
• A team player who works collaboratively with others. 
• Ability to work effectively with peers, community partners, coworkers, general public, medical personnel, corrections personnel, police, and groups without bias. 
• Comfortable with and open to learning and applying new skills. 
• Knowledge of community and social service agencies preferred. 
• Sufficient manual dexterity and physical ability to perform assigned tasks, or able to use adaptive equipment to perform assigned tasks, if needed. 
• Ability to work in an environment where people may be hostile, while contributing to a therapeutic environment. 
• Knowledge of de-escalation methods or desire to be trained in them; feel comfortable asking for help if not trained in de-escalation.  
• Ability to maintain accurate records and necessary documentation.