Site Merchandising Specialist

• Collaboration: Collaborating with cross-functional teams across the organization to investigate and recommend solutions to partner questions and issues.
  


• Continuous Improvement and Support Strategy: Performing in-depth ongoing analysis of partner operations to track performance, identifying inefficiencies and inform product and tools roadmap.
  


• Determining areas of improvement for partner operations and related tools and systems.
  


• Identifying and analyzing trends to identify root cause of medium to high complexity issues
  


• Developing recommendations for solutions and proposes implementation plans for proposed solutions.
  


• Partner Support and Resolution: Providing second-level and/or executive escalation support by collaborating with both internal and external partners to identify issue root causes, determining solutions and ensuring issue resolution for medium to high complexity issues
  


• Regularly coordinating with cross functional teams to ensure issue resolution
  


• Tracking and managing tickets to ensure timely and agreed upon resolutions
  


• Promptly escalating unresolved tickets.
  


• Identifying opportunities to improve site experience, augment operations and enhance data delivery – You’ll dive deep into business problems and create recommendations for internal stakeholders to enhance customer experience, optimize processes and increase traffic, sales & conversion.
  


• ​Possess knowledge around on-site metrics and ways to drive change – you’ll be a key member of the team in supporting business decisions in the moment and for future ways of working.
  

Requirements