Site Mgmt and End User Support

We are the movers of the world and the makers of the future. We get up every day, roll up our sleeves and build a better world -- together. At Ford, we’re all a part of something bigger than ourselves. Are you ready to change the way the world moves? 

Enterprise Technology plays a critical part in shaping the future of mobility. If you’re looking for the chance to leverage advanced technology to redefine the transportation landscape, enhance the customer experience and improve people’s lives, this is the opportunity for you. Join us and challenge your IT expertise and analytical skills to help create vehicles that are as smart as you are.

This is an Information Technology Operations based role that supports the Kentucky Truck Plant – home of the Super Duty, Expedition and Navigator.  KTP is the most complex plant in the Ford Motor Company.  This is an outstanding opportunity to be a member of the Site IT team and to assist in redefining and reimagining how site IT lends support to the manufacturing team.  

As a member of the Plant IT team, you will be hands on in assisting the plant in producing vehicles that are Built Ford Tough.  As part of the job responsibilities, you will interface and support IT across a broad host of Infrastructure & Applications that the plant uses to produce our high-quality vehicles.  

You will also lend your knowledge and experiences to support process improvement efforts toward flexible and lean manufacturing, enabling Factory of Tomorrow (e.g., IIOT, Software-defined networks, next-generation error proofing, digital solutions, and various mobility solutions) along with supporting the legacy manufacturing systems within the facility.  

The successful candidate will be working with a global team to provide support that includes technical troubleshooting, data analysis & problem resolution for the applications & infrastructure on the plant floor and lead various efforts to ensure all manufacturing applications meet Ford’s productivity goals.  You will also interface daily with all business departments in the plant, from assembly and industrial controls to quality and finance.  

This position provides an excellent opportunity to not only expand your IT Skillset, but also to acquire manufacturing experience that will enhance your long-term career potential. 

What you'll do...

• Support a multi-shift operation in a manufacturing plant. 
• Must be able to work on site with flexible hours and support weekend production when necessary.  
• Provide technical support (I.T. Applications, Infrastructure, operating systems, end-user-productivity tools) to plant business customers throughout the manufacturing plant.   
• Interface with corporate IT and business owners to prioritize improvement efforts. 
• Support Plant Floor Systems / Corporate teams in resolving incidents; Provide triage and execute business continuity plans, support escalations, provide hands and feet to support teams and other global teams (e.g. DBA, Server Operations, Ops Control, Network Operations) if necessary. 
• Focus on the integration / long term maintenance of applications and hardware. 
• Assist site IT manager with managing assignments and workload. 
• Develop, maintain, and share, accurate support documentation. 
• Support of local network equipment in a Cisco based environment. 
• Support of local servers across both physical and virtual environments in a Windows and Linux based ecosystem. 
• Support of Factory of Tomorrow deployments and expansion efforts utilizing IIOT, iOS, software-defined network, mobile, and Android based equipment. 

The successful candidate will have or be willing to quickly learn the following items:  

• Experience with Server administration; Windows (2016+) and/or Linux 
• Familiar with Cisco routers and switches to include basic staging, troubleshooting and cable installation. 
• Willing to learn Cisco software-defined architecture (SDA) troubleshooting and implementation. 
• Knowledge of Windows server and Windows Active Directory/ADFS 
• Experience with VMs and OSV.
• Experience with Android and iOS, iPhones, iPads. 
• Experience with Office365. 
• Experience with SharePoint. 
• Experience with Office automation, Windows, PC’s & Printers 
• Experience with handheld scanners and imagers. 
• Any plant floor automation experience is highly desired (Control systems, PLC’s, etc.), but not required. 
• PowerShell scripting is desired, but not required.  

You'll have... 

• Bachelor's degree in computer science, Information Technology or related
• 5+ years of experience supporting Enterprise IT
  • Manufacturing experience. 
  • A strong desire to learn manufacturing operations and business practices from an IT perspective is required.   
  • Broad business and manufacturing perspective is helpful.  Understanding of computer-based tools, computing infrastructure and interest in processes that support manufacturing is core.   
  • A willingness to work in a high-pressure production environment and flexible working shift is a foundation in this space.  
  • A willingness to learn, adapt and embrace new technologies is key.  

Even better, you may have…

• Strong written and verbal communication skills 
• Ability to multi-task; manage multiple tasks/projects 
• Work efficiently and effectively with diverse, cross functional teams under stressful circumstances 
• Ability to communicate effectively with business users and IT professionals including globally distributed teams. 
• The ability to adjust communications appropriately for the audience, work with all levels of management and diverse work groups, including globally distributed teams. Including the ability to adjust communications appropriately for the audience across all levels of management and knowledge. 
• Motivated self-starter 
• Willingness to learn new technologies, business process and applications
• Identifying, investigating & solving problems without supervision 
• Candidate must be reliable, dependable, and punctual.  
• Candidate must be able to lift 50 lbs. and be able to walk 1-2 miles per shift.  

You may not check every box, or your experience may look a little different from what we've outlined, but if you think you can bring value to Ford Motor Company, we encourage you to apply!

As an established global company, we offer the benefit of choice. You can choose what your Ford future will look like: will your story span the globe, or keep you close to home? Will your career be a deep dive into what you love, or a series of new teams and new skills? Will you be a leader, a changemaker, a technical expert, a culture builder…or all of the above? No matter what you choose, we offer a work life that works for you, including:

• Immediate medical, dental, vision and prescription drug coverage

• Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up child care and more

• Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more

• Vehicle discount program for employees and family members and management leases

• Tuition assistance

• Established and active employee resource groups

• Paid time off for individual and team community service

• A generous schedule of paid holidays, including the week between Christmas and New Year’s Day

• Paid time off and the option to purchase additional vacation time.

This position is a range of salary grades 6-8 .
For more information on salary and benefits, click here: https://fordcareers.co/GSRSP1
 

Visa sponsorship is not available for this position. 
Candidates for positions with Ford Motor Company must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status or protected veteran status. In the United States, if you need a reasonable accommodation for the online application process due to a disability, please call 1-888-336-0660.

Onsite work of up to three days per week may be required for candidates within commuting distance of a Ford hub location.  #LI-Onsite  #LI-PS2