Site Operations Manager

About Caliber Service Management 

We are a family of value-driven companies offering a full range of soft and hard facility management services (Landscaping, Snow Removal, Property Enhancements, Project Management, Lot Services and Stormwater Management) that aid in providing safe and attractive facilities. 

With over 100 years of industry experience collectively, our team of subject matter experts is committed to effective performance and successful partnerships with asset, property and facility managers as well as real estate investment trusts. 

We take tremendous pride in helping solve, support, and maximize the true potential of each property. Caliber is a privately held LLC with annual revenue greater than 50 million and we proudly serve more than one thousand high performing commercial, industrial and retail locations. 

With more than forty million square feet of exterior grounds care, emergency response, construction and snow removal, our workforce includes more than one hundred and fifty team members and over one thousand service partners. 

Job Summary 

*This role is dedicated to a large, single site, corporate campus in West Chester county NY. 

Commercial landscape and snow removal experience required 

The Site Operations Manager provides leadership, direction, oversight and responsibility within a large Fortune 500 corporate campus.  

Responsibilities 

• Provide daily, AM site inspections, weather/condition reports and operational plans for service. 
• Execute, direct, service delivery. Manage active storms, pre and post storm plan and communicate to all stake holders 
• Plow, de-ice, clearing support 
• Read, Understand and Implement detailed facilities maintenance Scopes of Work and Service Level Agreements 
• Facilitate communications in the field between team members, Caliber Operations Managers, Caliber Service Management Affiliates, client location. 
• Manage the client; up to and including client Regional Vice Presidents. 
• Conduct Service Validations 
• Train and guide vendors as required 
• Provide guidance and feedback to Caliber Service Management 
• Maintains Quality Control Reports 
• Resolve customer problems by applying resources as necessa 
• Engage and entertain the customer as appropriate 
• Conduct training and presentations concerning scope of work to site personnel and providers 
• Foster a positive team environment 
• Ensure confidentiality of internal and external data 
• Perform ad-hoc projects and other duties as assigned 
• Responsibilities frequently require emergency support, mobilization and extended engagement (weekends/after-hours/holidays); scheduled and non-scheduled including but not limited to property damage and snow emergencies 

Professional Skills 

• Customer Service – Advanced 
• Verbal Communication – Proficient 
• Written Communication – Proficient 
• Teamwork – Proficient 
• Relationships – Advanced 
• Organizational Awareness – Proficient 
• Problem Solving – Proficient 
• Process Orientation – Proficient 

Role Specific Skills 

• Proficiency in Microsoft Office tools (Word, Excel, Access, Power Point) 
• Snow fighter/warrior mentality 
• Capable of working outside in supervisory-inspection capacity in all weather conditions 
• Able to climb ladders and perform roof top maintenance inspection tasks 
• Able to be present on site and on call with limited delay 

Minimum Qualifications 

• SIMA, ASM/CSP certified a plus 
• 5 years of commercial snow removal leadership and management required

Other Relevant Qualifications 

• Strong multi-unit enterprise facilities management experience preferred in the following skills: Landscaping, Irrigation, Snow-Ice Programs, Interior and exterior facilities management, and Janitorial Services 
• Experience in a trade 
• Experience in facilities industry