Site Operations Supervisor

Bright Light Medical Imaging is a physician-led, multi-location imaging center where professionals don’t just work—they belong. We foster a supportive, team-driven culture that feels like family, where every member is valued, respected, and empowered to grow. With cutting-edge technology, opportunities for advancement, and a workplace built on integrity and compassion, our team loves coming to work each day. Employees here aren’t just colleagues; they’re part of something bigger—a community that truly cares. If you’re looking for a career where your skills are valued, your contributions matter, and you feel at home, Bright Light is the place for you.

Job Summary:

Site Operations Supervisor

Location: On-site Villa Park & Wheaton 

Days/Hours: Monday - Friday, 9:30 am - 6:00 pm

The Site Operations Supervisor oversees the daily operational activities of a diagnostic imaging office to ensure efficient patient flow, high-quality service, regulatory compliance, and staff recruiting and performance. This role provides on-site leadership to front-desk, scheduling, and support staff while collaborating closely with technologists, radiologists, upper management to support safe and timely imaging services.

Key Responsibilities:

• Supervise daily operations of the diagnostic imaging site with 10 - 25 employees.
  


• Lead and support front-desk, scheduling, and support staff to ensure an excellent patient experience.
  


• Coordinate patient flow to minimize wait times and optimize imaging schedules.
  


• Monitor appointment scheduling, registration accuracy, and insurance verification processes.
  


• Conduct daily site walk-throughs to ensure readiness, cleanliness, and safety.
  


• Address patient concerns and service issues professionally and promptly.
  


• Ensure compliance with HIPAA  and company policies and procedures.
  


• Ensure proper use and maintenance of office equipment and supplies.
  


• Oversee adherence to office policies and procedure. Provide policy reinforcement and re-training


• General facilities management
  


• Assist with staff onboarding, training, and performance coaching.
  


• Support technologists and clinical leadership with operational needs (room readiness, staffing coordination, supply availability).
  


• Monitor attendance, timekeeping, and productivity metrics.
  


• Assist senior management in creating and presenting performance reviews and disciplinary actions.
  


• Communicate operational updates, issues, and performance metrics to senior management.
  


• Identify opportunities for process improvement and workflow efficiency.
  


• Assist with call volume, instant messages/emails, administrative tasks, and escalated calls as needed.
  


• Perform all other duties as assigned.
  
  

Qualifications:

• High school diploma or GED required; Degree in business /health administration or equivalent business related experience, preferred
  


• 2–5 years of experience in healthcare operations, medical office management, or diagnostic imaging environment.
  


• Prior supervisory or lead experience preferred.
  


• Expertise in medical office workflows, scheduling, and patient registration.
  


• Familiarity with insurance verification and basic billing processes.
  


• Strong understanding of HIPAA and patient confidentiality requirements.
  


• Excellent communication, leadership, and problem-solving skills.
  


• Proficiency with EMR/RIS, scheduling systems, and basic office software preferred
  


• Ability to multitask in a fast-paced, patient-focused environment.
  

Physical & Work Requirements:

• Ability to stand, walk, and move throughout the imaging center during the workday, with accommodation.
  


• Occasional lifting of office or clinical supplies up to 20lbs
  


• Flexible scheduling may be required based on patient volume and staffing
  


• Hand and finger movement to support keyboard use, with accommodation. 


• Eye sight to read computer screen, with accommodation


• Ability to identify big picture/small picture issues and determine solutions
  
  

Core Competencies:

• Patient-centered service
  


• Operational leadership
  


• Attention to detail
  


• Compliance and confidentiality
  


• Team collaboration
  


• Time and resource management


• Dependable and flexible
  
  

Benefits:

• Competitive pay and growth opportunities
  


• Paid on-site training


• 401(k) with company match, when eligible 


• Multiple private health insurance options                                              


• Paid time off plus designated holidays


• Annual uniform allowance


• Quarterly appreciation Breakfast/Lunch


• Working with great people!

Bright Light Medical Imaging is impacted by the use of Artificial Intelligence (AI) from vendors such as Indeed, Zip Recruiter, Glassdoor and LinkedIn as a result of these vendors’ presentation of received resumes in their portal.

* All listed points are essential functions of the job unless identified with an *