Site Program Manager

Position Summary

The Site Program Lead is responsible for the day-to-day operational leadership of an assigned facility and for ensuring that all instructional delivery, case management, and site-level workflows are fully aligned with Workforce Development Command Center (WDCC) standards.

This role serves as the on-site operational extension of the WDCC, translating centralized workforce strategy, standards, and procedures into consistent, compliant, and high-quality daily execution at the facility level.

Core Responsibilities

1. Site Operations & Staff Supervision

• Provide direct supervision and day-to-day management of Lead Instructor(s) and Case Manager(s)
• Manage daily site schedules, room utilization, and program flow
• Ensure instructional delivery and case management activities are coordinated and operating in sync
• Address and resolve day-to-day operational, staffing, and participant flow issues
• Maintain a professional, safe, and well-organized facility environment

2. Workforce Alignment & WDCC Interface (Primary Function)

• Ensure strict adherence to WDCC workforce standards, SOPs, and operating protocols
• Validate participant workforce readiness prior to referrals being submitted through the WDCC
• Serve as the primary site-level escalation point for workforce-related issues
• Participate in required WDCC check-ins, operational reviews, trainings, and briefings
• Communicate site-level risks, gaps, or operational barriers to the Workforce Development Manager in a timely manner

3. Systems Usage & Compliance Readiness

• Ensure consistent and accurate use of Salesforce, Asana, and required case management systems at the site
• Monitor timely completion and quality of workforce-related documentation
• Support corrective actions, remediation plans, or process adjustments identified by the WDCC
• Prepare the site for monitoring visits, internal reviews, and compliance spot checks

Required Qualifications

• Demonstrated experience in program operations, site management, or workforce development environments
• Prior experience supervising staff in a structured program setting
• Strong operational judgment and ability to manage competing priorities in real time
• Working knowledge of CRM and project management systems (Salesforce, Asana, or similar)
• High attention to documentation, process adherence, and operational consistency

Preferred Qualifications

• Experience in workforce development, education, human services, or training programs
• Familiarity with case management workflows and participant readiness models
• Experience operating within compliance-driven or audited environments

Core Competencies

• Operational leadership and staff supervision
• Workforce systems alignment and execution
• Process discipline and accountability
• Clear communication and escalation judgment
• Problem-solving in fast-paced, on-site environments

Why This Role Matters

The Site Program Lead ensures that what is designed at the Workforce Development Command Center is executed with fidelity at the ground level. This role is critical to consistency, compliance readiness, staff coordination, and participant outcomes across facilities. and attributes of the ideal candidate