Site Reliability Engineer II

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits.

We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.

Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:

This job is responsible for partnering with engineering and technology teams to implement measures as prescribed by lead/senior SRE engineers. Key responsibilities include ensuring appropriate instrumentation, tooling, ticketing, alerting and on call routines are in place for key services, identifying root causes of issues through production triage efforts, and suggesting code enhancements to technology teams to automate services and improve reliability and efficiency. Job expectations include using software development skills to improve efficiency and to address gaps in reliability.

We are seeking a Teradata Chief Engineer at Bank of America. In this role, you will be responsible for driving the technical vision and strategy, overseeing the development of innovative engineering solutions, and ensuring the successful implementation of complex projects. Your leadership will be instrumental in advancing our mission and maintaining our competitive edge in the industry.

This is an individual based role that works closely with multiple teams in the design, development, and implementation of cutting-edge engineering projects that align with organizational goals

Establish and promote best practices in Teradata system architecture, design principles, and software development methodologies

Oversee the project lifecycle from conception to completion, ensuring high-quality deliverables within set timelines and budgets

Drive technical innovation by evaluating emerging technologies and integrating them into existing systems and processes

Collaborate with cross-functional teams to define project scopes, objectives, and success metrics while ensuring alignment with business goals

Responsibilities:

• Develops and maintains reliability scripts, tools and libraries and leverages them for common instrumentation, automation, and operational needs, and when mentoring Site Reliability Engineer (SRE) resources on reliability practices and established tools/capabilities
• Collaborates with Development and Infrastructure teams to understand technical solutions and implement monitoring capabilities outlined in the application and system monitoring designs put forward by the SRE Lead
• Partners to implement code changes to make use of common reliability libraries and tools and helps Application Production Services and Application Development teammates understand how to use them
• Identifies vulnerabilities and opportunities for reliability improvement, such as investigating low level error rates and 'noise' in monitoring, and defines solutions to reduce manual support effort and/or improve system reliability
• Engages as a subject matter expert in major incident triage efforts and failure scenario modelling and diagnosis with Problem Manager root causes for major incident/problem management investigations
• Participates regularly in an on-call rotation with Production Support teammates to learn more about reliability issues affecting their portfolio

Required Qualifications:

• 10+ years Teradata experience, Expertise in Teradata system design, software architecture, and engineering best practices
• Experience in developing and implementing strategic engineering initiatives that drive business growth
• Deep understanding of software development lifecycles, Agile methodologies, and DevOps practices
• Networking proficiency for Teradata platforms including Load Balancing, Bonding and DNS
• Strong technical background in relevant engineering disciplines, including SLES Operating system, software, hardware, and systems administration
• Familiarity with cloud technologies (e.g., AWS, Azure) and microservices architecture
• Proficiency in programming languages (e.g., Shell Scripting, Java, Python, Ansible) 
• Soft Skills and Cultural Fit
• Exceptional leadership and team-building skills, with the ability to inspire and motivate diverse teams
• Strong analytical and problem-solving abilities, with a strategic mindset
• Excellent communication and interpersonal skills, enabling effective collaboration with stakeholders at all levels
• Commitment to fostering an inclusive and respectful workplace culture

Desired Qualifications:

• Certifications in Teradata architecture
• Experience working in a fast-paced, high-growth environment
• Proven ability to navigate and lead through organizational change

Skills:

• Analytical Thinking
• Automation
• Collaboration
• Production Support
• Result Orientation
• Application Development
• Architecture
• Influence
• Project Management
• Solution Design
• Adaptability
• DevOps Practices
• Risk Management
• Solution Delivery Process
• Stakeholder Management

Minimum Education Requirement: Bachelor’s degree or equivalent work experience.

Shift:

Hours Per Week: