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Job Description
Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.
NOTE: This position is hybrid (3 days onsite) in our FIS Office locations in Atlanta (GA), Jacksonville (FL), Milwaukee (WI).
About the Team:
This position is under our CTO org to support SRE functions for innovation and growth for the Banking Solutions, Payments and Capital Markets business.
What you will be doing:
Site Reliability Engineer will play a critical role in driving innovation and growth for the Banking Solutions, Payments and Capital Markets business. In this role, the candidate will have the opportunity to make a lasting impact on the company's transformation journey, drive customer-centric innovation and automation, and position the organization as a leader in the competitive banking, payments and investment landscape. Specifically, the Site Reliability Engineer will be responsible for the following:
Design and maintain monitoring solutions for infrastructure, application performance, and user experience.
Implement automation tools to streamline tasks, scale infrastructure, and ensure seamless deployments.
Ensure application reliability, availability, and performance, minimizing downtime and optimizing response times.
Lead incident response, including identification, triage, resolution, and post-incident analysis.
Conduct capacity planning, performance tuning, and resource optimization.
Collaborate with security teams to implement best practices and ensure compliance.
Manage deployment pipelines and configuration management for consistent and reliable app deployments.
Develop and test disaster recovery plans and backup strategies.
Collaborate with development, QA, DevOps, and product teams to align on reliability goals and incident response processes.
Participate in on-call rotations and provide 24/7 support for critical incidents.
What you bring:
Proficiency in development technologies, architectures, and platforms (web, API).
Experience with cloud platforms (AWS, Azure, Google Cloud) and IaC tools (Terraform).
Knowledge of monitoring tools (Prometheus, Grafana, DataDog) and logging frameworks (Splunk, ELK Stack).
Experience in incident management and post-mortem reviews.
Strong troubleshooting skills for complex technical issues.
Proficiency in scripting languages (Python, Bash) and automation tools (Terraform, Ansible).
Experience with CI/CD pipelines (Harness, Jenkins, GitLab CI/CD, Azure DevOps).
Ownership approach to engineering and product outcomes.
Excellent interpersonal communication, negotiation, and influencing skills.
What we offer you:
At FIS, we hire the best. In return, you receive exceptional benefits including:
Opportunities to innovate in fintech
Tools for personal and professional growth
Inclusive and diverse work environment
Resources to invest in your community
Competitive salary and benefits
NOTE: This position is hybrid (3 days onsite) in our FIS Office locations in Atlanta (GA), Jacksonville (FL), Milwaukee (WI).
Privacy Statement
FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.
EEOC Statement
FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here
For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.
Sourcing Model
Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.
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Fis Capital Markets
FIS is fintech for bold ideas. FIS is behind the financial technology that transforms how we live, work and play.
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