Site Reliability Engineer (REMOTE)

The Site Reliability Engineer will be responsible for ensuring the availability, reliability, and  performance of our customer-facing software applications.  This role combines planning, engineering, monitoring, incident response, and administration to create highly scalable and fault-tolerant systems.

Responsibilities:

• Ensure the high availability and reliability of the production environment by monitoring system health and performance


• Provide primary operational support for large-scale distributed software applications


• Facilitate incident resolution via triage, communication, engagement, escalation, and documentation


• Partner with platform administration (both internal and external) to define and achieve stability and scalability objectives


• Collaborate with technical and quality teams to improve services by identifying areas of risk and helping to define and proactively implement solutions


• Drive continual improvement in system performance by setting service level objectives in collaboration with a performance center of practice and/or product development teams


• Participate in system design, capacity planning, and platform management 


• Analyze and publish metrics from operating systems and applications to assist in performance tuning and fault finding


• Pursue opportunities for automation and process improvements

Qualifications:

• Bachelor’s degree (or demonstrable equivalent work experience) in information technology


• Experience providing first-level incident response and troubleshooting with technical teams to resolve end-user issues


• Proficiency with enterprise system monitoring software (examples: Datadog, NewRelic, Nagios, Solarwinds, Azure Monitor, Splunk)


• Experience with performance tuning and fault finding in large-scale distributed systems.


• Experience with cloud-based infrastructure, databases, and applications 


• Experience providing first-level incident response and troubleshooting with technical teams to resolve end-user issues


• Experience with designing, implementing, and managing performance testing practices, including specific tools and frameworks


• Knowledge of disaster recovery planning and execution.


• Ability to effectively work in a highly matrixed organization

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