Site Supervisor

Position: Site Supervisor
Location: Nairobi
Department: Client Services
Reports To: Senior Client Service Executive
Direct Reports: None (Responsible for day -to -day supervision of staff
deployed at the client sites)

Are you
hands -on and passionate about adding value to client operations, Stratostaff is
looking for a proactive and results -driven Site Supervisor to oversee
day -to -day site operations and ensure seamless service delivery for our
clients. This role is ideal for a candidate who thrives in a fast -paced
environment, demonstrates ownership, and is committed to operational excellence
and client satisfaction.

Purpose of the Role:                                                                                                                                                

The Site
Supervisor is responsible for ensuring the smooth and efficient running of day -to -day
site operations without operational disruptions. The role oversees staff
management, compliance, health and safety, and workforce productivity, ensuring
that all site activities are delivered in line with the organization’s Service
Level Agreements (SLAs) and client expectations.

The Site Supervisor works collaboratively with internal
departments including Human Capital & Culture, Finance teams to ensure
effective coordination, operational efficiency, and exceptional service
delivery.

Key Responsibilities                                                                                                                                                          

1.       Staff
Supervision and Performance Management

• Supervise Staff on -site to ensure
  productivity, efficiency, and adherence to operational standards.
  
• Monitor staff attendance,
  discipline, and workforce performance.
  
• Organize weekly toolbox meetings
  and submit minutes to the client and internal management.
  
• Address staff performance
  concerns and escalate disciplinary matters where necessary.
  
• Ensure 95% of disciplinary cases
  are resolved within 10 days of being reported.
  

2.       Client
Service Delivery

• Coordinate and oversee daily site
  operations to ensure seamless service delivery.
  
• Deliver services in line with the
  signed client contract and agreed KPIs.
  
• Achieve 95% operational
  compliance as per contractual requirements.
  
• Monitor daily operations,
  document outcomes, and escalate operational issues within 12 hours.
  
• Submit a monthly performance
  report by the 5th of every month, highlighting achievements and
  improvement areas.
  
• Coordinate manpower deployment to
  meet client ad -hoc operational requests.
  
• Identify opportunities for
  operational improvements and efficiency.
  

3.       Communication
and Coordination

• Respond to
  employee and client concerns within 12 hours and escalate unresolved matters
  within 24 hours.
  
• Communicate
  policy and procedural changes to Staff within 12 hours.
  
• Inform senior
  management and Human Capital & Culture of extraordinary site incidents
  within 12 hours.
  
• Maintain
  effective coordination with Finance and HR teams to ensure operational
  efficiency.
  

4.       Workplace
Health and Safety

• Ensure 100%
  compliance with workplace health and safety regulations and policies.
  
• Report workplace
  incidents within 12 hours of occurrence.
  
• Complete and
  submit incident documentation within 7 days.
  
• Maintain 100%
  accurate PPE records and submit reports to the client and procurement
  quarterly.
  
• Conduct PPE
  compliance inspections twice weekly, ensuring at least 85% compliance among Staff. 
  

5.       Staff
Discipline and Leave Management

• Maintain accurate
  staff attendance records.
  
• Ensure 100%
  accuracy of leave records and submit reports to HR and line management by the
  5th of every month.
  
• Manage staff
  disciplinary issues and ensure proper documentation and escalation where
  necessary. Closing 95% of
  all disciplinary cases with 10 days of been reported
  
  

6.       Payroll
Management

• Ensure 100%
  accuracy of weekly and monthly payroll inputs.
  
• Submit payroll
  inputs according to payroll timelines (weekly payroll as scheduled and monthly
  payroll by the 25th).
  
• Ensure all Staff
  receive payslips by the 9th of every month.
  
• Ensure
  Staff receive their P9 forms annually by February of the following year.
  

Requirements

Required Qualification and Experience                                                                                                      

• Diploma or Degree in Business Administration,
  Human Resource Management, Operations Management, or a related field.
  
• Minimum 3–5 years’ experience in operations
  supervision, preferably in outsourcing, logistics, or service environments.
  
• Good understanding of health and safety
  compliance and workforce management.
  
• Excellent communication, problem -solving, and
  organizational skills.
  
• Ability to manage multiple operational
  priorities in a fast -paced environment.
  

Key Competencies                                                                                                                               

• People management
  
• Operational planning and coordination
  
• Client service orientation
  
• Problem -solving and decision -making
  
• Communication and stakeholder management
  
• Attention to detail and accountability