Site Support Specialist

Are you passionate about supporting communities through innovative technology solutions? Do you have a background in child welfare and a talent for training others on new systems? Are you a problem solver who thrives on helping teams succeed? If so, we want to hear from you!

Briljent is seeking a Site Support Specialist to join our team in North Carolina for a large-scale child welfare project. We’re looking for a candidate with hands-on experience in child welfare, excellent communication skills, and the ability to troubleshoot system issues while delivering exceptional training and support to end users.

This is an onsite position that requires travel across the state to various counties for system implementation. Travel may last up to two weeks at a time. When not traveling, the position offers the flexibility to work remotely.

Join us in making a difference—one system, one team, and one community at a time.

Key Responsibilities:

• Provide hands-on support to child welfare professionals in using new technology systems.
• Attend comprehensive training sessions to gain in-depth knowledge of the system.
• Serve as the point of contact for site support, addressing system-related questions and challenges.
• Troubleshoot system issues and provide resolutions via phone, email, and in-person interactions.
• Conduct one-on-one or group training sessions to ensure users can effectively navigate the new system.
• Collaborate with team members and stakeholders to ensure successful system adoption.
• Offer ongoing assistance to users to enhance system utilization and resolve any issues that may arise.
• Maintain a positive and patient approach while helping users adapt to system changes.

• Experience in child welfare or social services, with an understanding of the day-to-day operations in these settings.
• Strong background in training, teaching, or facilitating in small group settings.
• Excellent problem-solving skills and the ability to manage issues efficiently.
• Strong understanding of software documentation, including user guides and design documents, to effectively support system functionality.
• Ability to adapt to different work environments and changing priorities.
• Intermediate technology skills and experience with various software applications.
• Ability to absorb and retain new information quickly.
• Patience, adaptability, and a calming presence when dealing with system changes and user challenges.

Physical Requirements & Environmental Conditions: 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this position, the employee is regularly required to sit and use hands to handle, or feel objects, a keyboard and other office equipment. The employee frequently is required to sit in meetings for long periods of time. The employee will utilize technology tools such as a laptop computer for extended periods of time. The employee must be able to reach with hands and arms and talk or hear. Specific vision abilities required by this position include close vision, color vision, and the ability to adjust focus. The noise level in the work environment is usually moderate.

Briljent is a solutions-based company. Solutions come from creative ideas; ideas come from being creative with differences. Briljent believes diversity and inclusion are critical to the success of the company. Employment at Briljent is based on merit and professional qualifications. We do not discriminate against any employee or applicant because of race, creed, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, veteran status, marital status or any other basis protected by federal, state or local law, regulation or ordinance.