Site Technician - Motive Power

Concentric, LLC is the nation’s largest independent industrial power provider, delivering forklift power, critical infrastructure, mechanical/HVAC, and dedicated material handling and automation maintenance solutions. Through a nationwide network of technicians, engineers, and support teams, Concentric understands and prioritizes the unique needs of each customer to maximize uptime, improve operational efficiency, and maintain infrastructure. We provide reliable, scalable solutions that support data centers, telecommunications providers, utilities, manufacturing, distribution, commercial facilities, and other mission-critical environments across America.

Job Summary

The Site Technician-Motive Power, is responsible for inspecting, maintaining, and repairing motive power equipment. This position conducts basic troubleshooting, field and shop repairs, and responds to customer needs. This position reports to the Service Manager and has no direct reports.

Key Job Responsibilities

• Reliable attendance and punctuality.
• Utilize all Personal Protective Equipment (PPE), work safely while following all safety requirements, including the completion of monthly safety trainings.
• Perform routine preventative maintenance ensuring compliance with recommended timelines.
• Troubleshoot battery and charger systems.
• Perform repairs at customer locations and company shops.
• Maintain up-to-date expertise by engaging in ongoing training and continuous learning in response to rapidly changing technologies.
• Ensure timely resolution of client requests with a strong emphasis on professionalism and high-quality customer care.
• Complete all work orders and customer facing documentation while adhering to company expectations.
• Maintain a clean and organized workspace to 5S methodology.
• Work independently and/or with a team in a professional, respectful manner.
• Other duties as assigned by supervisor.

Key Performance Measurements

• A score card that reflects performance in areas such as safety, efficiency, work order completion, customer satisfaction, and issue resolution.
• Exercises high degree of time management skill, resulting in greater than 90% time billable to customers.
• Management observation regarding attitude, diligence, team contributions, and willingness & ability to learn new skills and information.
• Other key performance indicators as assigned.

• High school diploma or GED, required. Technical or trade school preferred.
• Must pass a background check and drug screen.
• Working knowledge of basic AC and DC electrical/electronic theory.
• Experience in material handling environment is preferred, but not required.
• Strong communication, problem solving, and analytical skills.
• Capable of organizing his/her own work and working independently, with limited supervision.
• Ability to work with individuals from diverse backgrounds and with diverse needs, and across remote offices.
• Can clearly articulate ideas (both written and verbal) to both internal and external customers and to listen effectively to customer needs.
• Proficient at developing and maintaining strong workplace relationships with an emphasis on customer satisfaction.
• Ability to adapt to a fast-changing environment.
• Willingness to work occasional overtime and/or report for emergencies.
• May need to work various shifts.
• May require travel up to 5%, some overnight travel may be required.

*This job description is subject to change at any time.

Benefits

At Concentric we believe that Our People are what make us great and help us deliver exceptional customer service! We offer industry leading benefits:

• Competitive pay – Plus incentive opportunities and overtime potential for our hourly employees!
• Three medical plan options with employer premium contribution that start on day one.
• Employee paid dental and vision insurance that starts on day one.
• Health Savings Account (HSA) with company contribution on eligible High-Deductible Health Plans (HDHP).
• Medical and dependent care Flexible Spending Accounts (FSA) available.
• Company-paid life and AD&D insurance, short-term and long-term disability coverage that start on day one.
• Company 401K plan with 100% match on the first 4% of employee contributions.
• 8 paid holidays.
• Full-time Employees receive a total of 128 Hours of Paid Time Off (PTO) Annually.
• We offer employee paid accident, critical illness, and hospital indemnity insurance.
• We offer employee paid legal plans, identity protection, pet insurance, and home & auto discounts.
• Training and mentoring – Learn from our experts in the industry.
• Advancement opportunities.

The benefits listed are subject to change at any time. Please speak with an HR Representative for details. In the case of conflict between the information listed and the official plan documents, the plan documents will always govern.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, stand, walk, up to 8 hours; use hands to lift, maneuver, handle, or feel; and talk or hear. The employee frequently is required to walk and reach with hands and arms. The employee is occasionally, required to stand and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 100 pounds. While performing the duties of this job, the employee may be required to wear approved Personal Protective Equipment (PPE) and must maintain a high level of self-awareness about their surroundings. Specific vision abilities required by this job include close vision and ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The work is performed primarily in customer facility location. The noise level in the work environment is moderate to heavy, occasionally requiring hearing protection.

The Concentric Company considers applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, genetic information, marital or veteran status, or any other legally protected status.

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