Slate CRM Administrator

FLSA Status: Exempt

Position Summary

The CRM Administrator is responsible for managing and optimizing the Customer Relationship Management (CRM) system to support institutional recruitment and enrollment processes through system configuration, data management, and process automation.

Essential Job Duties

• Configure, maintain, and improve the CRM platform to ensure optimal performance.
• Oversee data integrity and ensure accuracy and completeness of CRM data.
• Customize CRM functionality to meet institutional needs through workflows, dashboards, and portals.
• Manage data imports, exports, and integrations with Student Information System (SIS) and partner systems.
• Generate reports and dashboards to provide insights on student and funnel data.
• Deliver communications through CRM platform.
• Other duties as assigned by Supervisor or designee.

Omission of specific statement of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position. 

Qualifications 

• Bachelor's degree in B
usiness Administration, Information Technology, Information Systems, or Computer Science with 3-5 years of experience
• Master's degree preferred

Licenses/Certifications

• Valid driver's license

Knowledge, Skills, and Abilities

• Strong technical aptitude with ability to configure and customize CRM systems and integrations
• Demonstrated analytical skills with proficiency in data analysis and reporting
• Excellent interpersonal and communication skills with ability to work effectively with various stakeholders
• Strong problem-solving abilities with attention to detail and data accuracy
• Experience in process automation and workflow development
• Ability to manage multiple projects while maintaining organized documentation
• Must have a strong work ethic and lead by example 
• Must be a professional, credible and respected representative of the institution internally and in the community
• Demonstrated willingness and ability to act ethically and socially responsible
• Ability to communicate in a courteous manner

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. 

Constantly required to remain in a seated position for extended periods
Frequently required to communicate effectively with diverse populations
Regularly performs tasks that involve repetitive wrist and finger movement
Regularly operates a computer and other standard office equipment
Occasionally required to move about the office and similar spaces

Work Environment

The work environment characteristics described here are representative of those an employee encounter while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

The work is performed in a typical office setting with moderate noise levels from conversations, and standard office equipment.

Supervisory Responsibility 

None

East Central University, in compliance with all applicable Federal and State laws and regulations, does not discriminate on the basis of race, color, national origin, sex, age, religion, disability, sexual orientation, genetic information, or status as a veteran in any of its policies, practices, or procedures. This includes but is not limited to admission, employment, financial aid, and educational services. The following person has been designated to handle inquiries regarding the non-discrimination policies: Employment Services Director, 1100 E. 14th St., Danley Hall 111, Ada, OK 74820, (580) 559-5260.

Please ensure you have completed the Affirmative Action Disclosure Statement with your application.

Affirmative Action Disclosure Statement (Fillable).pdf