At MSC, we are dedicated to enhancing patient comfort and quality of life with over 75 years of experience and accredited by the Accreditation Commission for Health Care (ACHC).
MSC is a 13 -Time recipient of the prestigious NorthCoast 99 Award as a Top Workplace to work!
MSC is a two-time recipient of the prestigious National HME Excellence Award for Best Home Medical Equipment company in the US.
In addition, MSC is very proud to announce its debut on the Inc. 5000 list in 2024, marking a significant milestone in our company's growth and success!
We are excited to announce that we are hiring for a full-time hybrid position. Work in our office location on Tuesdays, Wednesdays, and Thursdays, and enjoy the flexibility of remote work on other days. Benefits included!
Apply today to become a part of our dynamic team!
Competitive Pay, Commissions, Auto & Mileage Reimbursement
Advancement Opportunities
Medical, Dental & Vision Insurance
HSA Account w/Company Contribution
Pet Insurance
Company provided Life and AD&D insurance
Short-Term and Long-Term Disability
Tuition Reimbursement Program
Employee Assistance Program (EAP)
Employee Referral Bonus Program
Social Recognition Program
Employee Engagement Opportunities
CALM App
401k (with a matching program) / Roth IRA
Company Discounts
Payactiv/On-Demand Pay
Paid vacation, Sick Days, YOU (Mental Health) Days and Holidays
The Sleep Contact Center Specialist Responsible for incoming phone inquiries related to PAP therapy, scheduling appointments with respiratory therapists, and working to ensure excellent customer service.
Responsibilities and Duties:
Proficiency in company Enterprise System necessary to enter orders, research patient inquires and status updates for new equipment.
Handles inbound patient calls, utilizing listening skills to ensure patient’s needs and concerns regarding their equipment or services are addressed. Ensures that all requests are handled accurately and efficiently.
Communicate with patients and referrals regarding order status, delivery schedules, and any necessary documentation or information required.
Address patient inquiries, concerns, and provide appropriate support throughout the ordering process.
Verify insurance coverage and previous DME history as required.
Efficiently schedule appointments for patients, considering availability, urgency, and specific requirements.
Utilize the scheduling system to manage appointment calendars and optimize the booking process.
Streamline the appointment booking process to minimize wait times and maximize efficiency.
Schedule patients needing appointments with Respiratory Therapists (RT) for PAP set ups, mask refits, RT education, etc.
Qualify insurance, disclose patient financial responsibility and collect method of payment as required by MSC protocol.
Communicate compliance requirements in first 90 days of PAP therapy to patient to ensure continued insurance coverage.
Identifies complimentary products that may benefit the patient while providing additional information about the equipment.
Contact appropriate parties to obtain any missing information as necessary.
Input patient information and orders into system as necessary.
Responsible for meeting metric standards set by Sleep Contact Center Manager to ensure success.
Excellent communication skills to interact with customers over the phone and provide support.
Displays patience, empathy, active listening and understanding to address customer concerns and inquiries.
Strong problem-solving skills to identify and resolve customer issues effectively.
Proficient in explaining complex technical information in a clear and understandable manner.
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