Job Description - Slot Attendant


  • Provide superior customer service to out customers, internal and external.

  • Perform jackpot payouts, coin fills and ticket fills as needed.

  • Assist customers as needed with jackpots, fills, tickets, complaints, etc.

  • Explain to customers when asked how ticket in/ticket out and Promo Cash work.

  • Direct customers should they need further assistance.

  • Understand the use of tilt codes and how to resolve them to assist a customer or repair a machine.

  • Perform some minor repairs to slot machines when necessary.

  • Sign out slot keys at the beginning of shift and sign them back in at shift's end.

  • Call into Surveillance and log at Cage any tips received.

  • Clean machines (external & internal), replace bulbs when needed and perform other preventative maintenance in machines when time allows.

  • Assist with machine moves, installs and take-downs.

  • Meet with Slot Supervisor to review activity.

  • Attend all slot departmental meeting and/or training sessions.

  • All other duties as assigned.

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