Slot Operations Floor Manager

This position is responsible for the daily activities of the Slot Operations staff within an assigned area of the casino.

• Performs Jackpot payouts up to and including $25,000
• Generates, reviews and submits all requisite documents and reports
• Responsible for the maintenance of key control and the Slot Dispatch offices
• Safeguards against theft and ensures the security and integrity of all casino property and Tribal assets
• Interacts with supporting departments to maintain the overall floor operation within an assigned area according to established department, company, tribal and state gaming policies and procedures 
• Enforces all departmental, Tribal, State and IRS gaming requirements
• Communicates information within the department regarding all special event functions, entertainment, restaurant schedules, etc. 
• Monitors progressive slot machines and jackpot amounts for accuracy
• Monitors the slot data system for proper operation and accuracy, including player ratings and exceptions
• Documents and reports the daily activities of the shift
• Communicates directly with the Slot Operations Management to report the daily operations and any conflicts requiring resolutions

• Provides training to Slot Operations Team Members when assigned by management
• Attends and participates in company approved training sessions as assigned
• Assists in safeguarding against theft to ensure the security and integrity of all Tribal assets
• Keeps abreast of new slot technology pertaining to Slot Operations
• Assists the Slot Operations Shift Managers and above, as needed

• High School Diploma or equivalent
• One year of experience as a Slot Operations Attendant
• Must possess basic math skills, strong cash handling, keyboard/keypad data entry skills and a functional ability to read, write and understand English
• Excellent written and verbal communication skills
• Excellent interpersonal and multi-tasking skills and the ability to delegate tasks
• Basic knowledge of Word, Excel and PowerPoint

• Ability to provide clear, concise reports containing accurate and detailed information
• Proficient knowledge of Slot Operations ACSC reporting
• Ability to identify areas on the gaming floor by slot zone and the ability to communicate slot machine features and game play
• Familiar with Mohegan Sun property amenities and all ongoing promotions
• Thorough understanding of the Mohegan Tribal Employment Rights Ordinance (TERO) as it relates to employment

• Must complete all assigned departmental and company trainings
• Department training/improvement courses
• Compliance E-learning courses
• Company sponsored training (i.e. CTR/CARC training/certification) Understanding of Mohegan Sun’s Time and Attendance Systems

• Must be able to work in a casino environment with smoke, loud noises and low lighting
• Must be able to stand and walk for extended periods of time
• Must be physically able to access, service and operate all required equipment on the casino floor
• Must be able to lift up to 40 lbs.
• Must be able to use an “in ear” communication device
• Must be able to work various hours and flexible shifts