Slot Technician

Provide superior customer service to our customers, internal/external alike.

Meet with fellow Slot Technicians to address problems with machines.

Assist in ensuring machine integrity when jackpots occur and at other times as requested.

Troubleshoot, repair, overhaul, and proper prevention maintenance of all electric slot machines and connected systems in accordance with gaming regulations.

Maintain and repair signage (i.e. bulbs, fluorescents, glass, etc.)

Assist in overseeing the safe and effective operation of shop equipment including hand tools, soldering tools, power tools, and electronic test equipment.

Test slot machines, and document, whenever variances occur.

Handle disputes and notify the proper personnel of any unusual customer activity.

Oversee, verify, and approve slot machine payouts.

Verify all machine overrides.

Void jackpots, payouts, and fills correctly when required.

Order and return/exchange parts when needed.

Assist in maintaining inventory of parts for machines and/or equipment.

Set up slot tournaments when needed.

Sign-out slot keys at beginning of shift and sign back in at shifts’ end.

Call Surveillance, and log at Cage, any tips received.

Assist in moves, set ups, and removal of slot machines according to procedures.

Attend all Slot Department meetings and/or training sessions.

Attend all pertinent training seminars and conferences where travel may be required.