Slot (VLT) Technician

VLT Technician:

Reporting to the VLT Performance Supervisor, the VLT Technician is responsible for installing, testing and maintaining electronic components, sub-systems and systems required for efficient and continuous conduction of business operations

Essential Functions

• Inspect and test assigned equipment, noting all defective parts and making recommendations for correction


• Perform required adjustments and repairs to electronic and electro-mechanical equipment as assigned. Perform preventative maintenance to VLT machines either on the floor, or in the VLT shop


• Observe all safety regulations in the performance of assigned duties, and report any safety hazards to assigned supervisor


• Ensure that you understand the policies and procedures, internal controls, and gaming regulations and are in complete compliance at all times


• Provide 100% accuracy and accountability on all documentation that is required by the VLT Performance department


• Uphold the integrity of vital information in and around the VLT Performance department


• Provide prompt and courteous service when repairing or verifying transactions at machines


• Performs tasks as requested by departmental management


• Routinely strives to build and maintain rapport with customers making every effort to achieve customer satisfaction


• Acts as a role model; always presents oneself as and encourages others to do the same


• Coordinates with Racino management and security to detect and prevent attempts to cheat or damage gaming equipment and to identify and report floor irregularities

PERKS AND BENEFITS FOR BEING A TEAM MEMBER AT JACK: 

• Medical, Prescription Drug, Dental, and Vision Coverage


• Life and Disability Insurance


• Free Parking


• Generous Paid Time Off Plan


• Discounted Team Member Meals


• Education Assistance up to $3,600 a year


• 401(k) Savings Plan and Match


• Health and Safety Mandates Strictly Enforced

Knowledge, Skills & Abilities

• Must be able to read, write, speak and understand English


• Possess an upbeat and positive attitude


• Ability to work a flexible schedule


• Must be able to read/explain the pay table/glass on the different EGDs


• Be able to perform all game recalls


• Be able to troubleshoot and repair common/uncommon problems with EGDs


• Know how to use Word and Excel


• Experience with VLT player tracking systems


• Know how to identify all components in the VLT machines


• Must be able to work independently.


• Must be able to sit, stand or walk for long periods of time (4 hours).


• Must be able to respond calmly and make rational decisions when handling employee conflicts.


• Must be able to maneuver throughout all areas of the property and from floor to floor either by stairways (minimum of 20 steps) or escalator.


• Must be able to lift and carry up to 50 lbs.; and, have the ability to push, pull, reach, bend, twist, stoop and kneel.


• Respond to visual and aural cues.


• Must have the manual dexterity to operate a computer and other necessary office equipment.


• Must be able to tolerate areas containing dust, loud noises and bright lights.


• Must be able to work varied shifts, weekends and holidays as needed.


• Ability to simultaneously manage several projects, and not be frustrated by changing priorities and unforeseen obstacles to achieving objectives.


• Ability to speak distinctly and persuasively.


• Must be able to read, write, speak, and understand English

 Education and Experience

• Electronics degree or equivalent electronic experience is preferred


• Installation, maintenance and repair of electronic systems and equipment preferred


• Knowledge of mechanical and electronic/electrical technical equipment is desirable


• Proficient in the use of tools of the trade including hand power and machine equipment testing devices and instruments, as applicable


• Should understand schematic diagrams needed in the repair of VLT machines as well as mechanical blue prints


• Knowledge of Racino rules, procedures and regulations pertaining to VLT operations a plus 

Required Certification/License

• Must be able to obtain an Ohio Lottery Commission license